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- Tasks: Help travel agents create unforgettable holidays by matching their needs with our amazing travel products.
- Company: Join dnata Travel Group, a leading tour operator with over 40 years of experience in crafting unique travel experiences.
- Benefits: Enjoy travel discounts, uncapped commission, and perks like fam trips and casual dress code.
- Why this job: Combine your passion for travel with sales skills in a fun, supportive environment that values personal service.
- Qualifications: Strong travel sales experience or extensive travel history; customer service and sales skills are essential.
- Other info: Participate in exciting industry events and enjoy ongoing training and development opportunities.
The predicted salary is between 28800 - 42000 £ per year.
dnata Travel Group B2B is an award-winning tour operator with over 40 years of experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands: Gold Medal, Pure Luxury, Cruise Plus, and Incredible Journeys. We are part of the dnata Travel Group family, owned by the Emirates Group. We are delighted to be recruiting again for Travel Consultants to join us at our bright, modern office in Leyland.
In this role, you will be taking inbound calls from travel agents, matching their requirements to ensure their customers have the perfect holiday. You will use your customer service skills and travel knowledge to recommend products that will enhance the customers' holiday experience. Our Sales Team is well-known for providing exceptional customer service, so we need exceptional people who can build relationships with our agents to guarantee repeat business and continue to provide the personal service we are known for.
This is a great opportunity to use your passion for travel alongside your sales skills, with no need to be involved with aftersales queries and amendments, as our Customer Service Team will take over post-booking.
Hours: 37.5 hours per week over 5 days Monday-Saturday, 9am-6pm. You may work later during peak periods and may also be required for the occasional Sunday shift on reduced hours.
Ideally, you will have strong travel sales experience or have travelled extensively, whether that be cruising, touring, round-the-world trips, or long-haul family holidays. Alongside this, we need you to have great customer service and sales skills. We will also consider applications from anyone with a Travel & Tourism qualification.
When you join us, you'll have an initial 3-week interactive training period with our in-house training team. You'll then join our Academy with dedicated support from our Coaching Team alongside support from your team manager. You will have lots of opportunities to enhance your product and destination knowledge, including product training from our destination team and suppliers. You'll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination.
Our sales centre is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:
- Fam Trips to give you the chance to experience the destinations and products you are selling
- Incentives ranging from bottles of wine to vouchers, days/evenings out, and fam trips or holidays
- Travel discounts with a dedicated Staff Travel Team to help you plan your next adventure
- Commission paid on up to 20 days of annual leave
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development with an in-house People Development Team
- Industry/social events including supplier events, office socials & parties, and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days - one day's paid leave each year to volunteer with a registered charity
- dnata4good - supporting the local communities we work, live, and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways, and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
Travel Consultant in Leyland employer: Gold Medal
Contact Detail:
Gold Medal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant in Leyland
✨Tip Number 1
Familiarise yourself with the travel products and destinations offered by dnata Travel Group. Understanding their brands like Gold Medal and Pure Luxury will help you speak confidently about their offerings during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for a Travel Consultant, as you'll need to connect with travel agents effectively.
✨Tip Number 3
Network within the travel industry by attending local events or joining online forums. This can provide insights into current trends and may even lead to connections that could help you land the job.
✨Tip Number 4
Be prepared to discuss your travel experiences in detail. Whether it's cruising or long-haul trips, sharing personal stories can demonstrate your passion for travel and make you a more appealing candidate.
We think you need these skills to ace Travel Consultant in Leyland
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Travel Consultant at dnata Travel Group. Familiarise yourself with their brands and the type of holidays they offer to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any travel sales experience or extensive travel history you have. Mention specific examples of how you've provided exceptional customer service in previous roles.
Showcase Your Passion for Travel: Make sure to convey your enthusiasm for travel in your application. Share personal travel experiences that relate to the role, as this can help demonstrate your knowledge and passion for the industry.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements mentioned in the job description. Use keywords from the listing to show that you are a perfect fit for the position and the company culture.
How to prepare for a job interview at Gold Medal
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you've visited that relate to the role, as this will demonstrate your genuine interest in the industry and help you connect with the interviewers.
✨Highlight Customer Service Skills
Since exceptional customer service is a key aspect of this role, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will showcase your ability to build relationships and provide the personal service the company values.
✨Research the Company and Its Brands
Familiarise yourself with dnata Travel Group and its specialist brands like Gold Medal and Pure Luxury. Understanding their offerings and unique selling points will allow you to tailor your responses and show that you're serious about joining their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult travel agent or recommending a holiday package. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.
