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- Tasks: Support travel agents with after-sales queries and provide excellent customer service.
- Company: Join dnata Travel Group, a leading tour operator with over 40 years of experience.
- Benefits: Enjoy travel discounts, 25 days annual leave, and a casual dress code.
- Why this job: Be part of a passionate team in a dynamic industry where every day is unique.
- Qualifications: Customer service experience and GCSEs in Maths and English are preferred.
- Other info: Located in Leyland, with easy access to transport and a vibrant office culture.
The predicted salary is between 24000 - 36000 £ per year.
dnata Travel Group B2B is an award-winning tour-operator with over 40 years experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.?
Due to an internal promotion, we now have a vacancy for a Customer Service Advisor to join our cruise and tours customer service team in Leyland, supporting our B2B brands of Cruise Plus and Incredible Journeys.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. In this role you will service after-sales calls from our travel agent partners providing the excellent service that they expect from us.
Our Cruise & Tours Customer Service Team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone and via email. This will include:
- Answering varied queries including invoice issues, commission and VAT information, insurance and any other enquiry relating to a reservation
- Making changes to a customers holiday
- Adding special requests to bookings
- Booking special meals & prebooking seats on flights
Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.
To be considered for this role, you need to have the following: –
- Previous experience working in a customer service or travel industry environment
- Highly customer focussed always putting the customer first
- Excellent attention to detail
- Excellent communication skills
- Able to work under pressure, meet deadlines and remain calm
- Passionate about travel
- Great team working skills
- Travel qualification desirable
- GCSE Grade A-C/9-4 in Maths and English language or equivalent
For more information, please click on the job description below
Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes\’ walk from Leyland train station and with easy bus route access from the surrounding area. We have some fantastic benefits, making us a great place to work:
- Travel discounts we have a dedicated Staff Travel Team to source the best deals for our people
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)?
- Additional annual leave purchase scheme
- Company pension scheme?
- Life assurance?
- Low-cost health care for you and your family?
- Employee Assistance programme?
- Mental Health First Aiders?
- Ongoing development we have an in-house People Development Team?
- Industry/social events including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme?
- Long service awards?
- Reward & recognition programme?
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy?
- Volunteer days one days paid leave each year to volunteer with a registered charity?
- dnata4good supporting the local communities we work, live and thrive in?
- Refer a friend scheme?
- Free eye care tests?
- Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code?
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking?
Customer Service Advisor - Cruise and Tours in Leyland employer: Gold Medal
Contact Detail:
Gold Medal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Cruise and Tours in Leyland
✨Tip Number 1
Familiarise yourself with the cruise and tours industry. Research dnata Travel Group and its brands like Cruise Plus and Incredible Journeys to understand their offerings and customer expectations. This knowledge will help you engage confidently during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on excellent service.
✨Tip Number 3
Demonstrate your passion for travel. Share your own travel experiences and how they have shaped your understanding of customer needs in the travel sector. This personal touch can make you stand out as a candidate who truly cares about the industry.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle pressure and resolve issues. Think of scenarios where you've successfully managed difficult customer interactions or tight deadlines, as these skills are crucial for the role.
We think you need these skills to ace Customer Service Advisor - Cruise and Tours in Leyland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service or the travel industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided excellent customer service, especially in a fast-paced environment. Mention specific examples that demonstrate your attention to detail and ability to handle pressure.
Show Your Passion for Travel: Express your enthusiasm for travel in your application. Share any personal experiences or qualifications that showcase your passion for the industry, as this will resonate with dnata Travel Group's values.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Gold Medal
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you've visited, and explain how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Focus
Prepare examples that showcase your commitment to excellent customer service. Highlight situations where you went above and beyond to assist a customer, as this role requires a strong focus on supporting travel agent partners.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responding to potential queries related to invoice issues or special requests, as these are common in the cruise and tours sector.
✨Highlight Teamwork Skills
Since this role involves working closely with a team, be prepared to discuss your teamwork experiences. Share how you’ve collaborated with colleagues to achieve common goals, especially in a fast-paced environment.
