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- Tasks: Help travel agents create unforgettable cruise holidays through exceptional customer service.
- Company: Join dnata Travel Group, a leading tour operator with over 40 years of experience.
- Benefits: Enjoy travel discounts, fam trips, and a fun work environment with great incentives.
- Why this job: Combine your passion for travel with sales skills in a supportive and dynamic team.
- Qualifications: Strong cruise sales experience or extensive personal cruising is preferred.
- Other info: Casual dress code, free tea and coffee, and opportunities for ongoing development.
The predicted salary is between 24000 - 36000 £ per year.
dnata Travel Group B2B is an award-winning tour operator with over 40 years of experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands: Gold Medal, Pure Luxury, Cruise Plus, and Incredible Journeys. We are part of the dnata Travel Group family, owned by the Emirates Group.
We are delighted to be recruiting again for Cruise Consultants to join our Cruise Plus Team at our bright, modern office in Leyland. In this role, you will be taking inbound calls from travel agents, matching their requirements to ensure their customers have the perfect cruise holiday. You will use your customer service skills, combined with your cruise and travel knowledge, to recommend products that will enhance the customers' cruise holiday experience.
Our Cruise Plus Team is well-known for providing exceptional customer service, so we need exceptional people who can build relationships with our agents to guarantee repeat business and continue to provide the personal service we are known for. This is a great opportunity to use your passion for cruise and travel alongside your sales skills, with no need to be involved with aftersales queries as our Customer Service Team will take over post-booking.
Hours: 37.5 hours per week over 5 days Monday-Saturday, 9am-6pm. You may work later during peak periods.
Ideally, you will have strong cruise sales experience or have cruised extensively alongside other travel sales experience. When you join us, you'll have an initial 3-week interactive training period with our in-house training team. You'll then join our Academy with dedicated support from our Coaching Team, followed by a cruise upskill course. You will have lots of opportunities to enhance your cruise, product, and destination knowledge including product training from our destination team and suppliers.
You’ll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination.
Our sales centre is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:
- Fam Trips to give you the chance to experience the destinations and products you are selling
- Incentives ranging from bottles of wine to vouchers, days/evenings out, and fam trips or holidays
- Travel discounts with a dedicated Staff Travel Team to help you plan your next adventure
- Commission paid on up to 20 days of annual leave
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development with an in-house People Development Team
- Industry/social events including supplier events, office socials & parties, and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days - one day's paid leave each year to volunteer with a registered charity
- dnata4good - supporting the local communities we work, live, and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways, and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
Cruise Consultant in Leyland employer: Gold Medal
Contact Detail:
Gold Medal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Consultant in Leyland
✨Tip Number 1
Familiarise yourself with the cruise industry and the specific products offered by Cruise Plus. Understanding the nuances of different cruise lines and destinations will help you engage confidently with travel agents and demonstrate your expertise.
✨Tip Number 2
Network with current or former employees of dnata Travel Group to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare to showcase your customer service skills through role-playing scenarios. Since the role involves building relationships with travel agents, being able to demonstrate how you would handle various customer interactions can be a great advantage.
✨Tip Number 4
Stay updated on the latest trends in the cruise industry and any new offerings from Cruise Plus. Being knowledgeable about current promotions or popular destinations can help you make informed recommendations during your conversations with travel agents.
We think you need these skills to ace Cruise Consultant in Leyland
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Cruise Consultant. Familiarise yourself with the skills required, such as customer service and sales experience, as well as knowledge of cruise products.
Tailor Your CV: Highlight your relevant experience in travel sales or customer service in your CV. Emphasise any specific cruise knowledge or personal experiences that demonstrate your passion for the industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their need for exceptional customer service and relationship-building with travel agents.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Gold Medal
✨Show Your Passion for Travel
Make sure to express your enthusiasm for cruising and travel during the interview. Share personal experiences or stories about your own cruises, as this will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Customer Service Skills
Since exceptional customer service is a key focus for the Cruise Plus Team, be prepared to discuss specific examples of how you've provided outstanding service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Products
Familiarise yourself with dnata Travel Group and its brands, such as Gold Medal and Pure Luxury. Understanding their offerings and recent news will show that you're proactive and genuinely interested in the company, which can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if the company is the right fit for you.
