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For Companies At a Glance
- Tasks: Support customers with cutting-edge imaging tech, providing training and troubleshooting.
- Company: Leading global provider of advanced biomolecular imaging systems.
- Benefits: Competitive salary, car allowance, performance bonus, and comprehensive benefits.
- Why this job: Blend science and technology while making a real impact in life sciences.
- Qualifications: Degree in relevant science field and hands-on lab experience required.
- Other info: Dynamic role with travel opportunities and excellent career development potential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Technical Support Specialist – Imaging – UK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London).
Competitive salary (£) + car allowance + bonus + excellent benefits.
Are you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?
Do you thrive on solving problems, supporting customers, and staying at the forefront of biomolecular innovation?
If so, this could be the perfect opportunity for you.
The Opportunity
We are seeking a Technical Support Specialist – Imaging to join a leading global provider of advanced biomolecular imaging systems used across life sciences research. This is a home-based role with regular UK-wide travel (and occasional European trips), supporting customers across academia, biotech, and pharma sectors.
In this dynamic position, you\\\’ll combine your scientific knowledge and technical aptitude to provide expert support on sophisticated imaging instrumentation and software. You\\\’ll be responsible for installations, customer training, troubleshooting, and technical service, while also assisting the commercial team with pre-sales demonstrations and customer evaluations.
This is an exciting opportunity for someone who enjoys variety, blending science, technology, and customer interaction, while representing a company known for innovation, reliability, and scientific excellence.
Key Responsibilities
- Install and verify imaging systems at customer sites, ensuring users are fully trained and confident.
- Provide on-site, phone, and remote technical support, troubleshooting and resolving technical or application issues.
- Deliver customer training and support to maximize instrument performance and user satisfaction.
- Conduct preventative maintenance and minor repairs in collaboration with the service team.
- Support sales and applications teams with product demonstrations and technical expertise.
- Proactively engage with customers, sharing feedback and insights with the wider business.
About You
- Degree (BSc, MSc or PhD) in Biochemistry, Molecular Biology, Cell Biology, Biophysics or a related discipline.
- 2-3+ years of laboratory experience with molecular biology, proteomics, or imaging applications.
- Strong technical aptitude and hands-on experience with complex laboratory instrumentation and scientific software.
- Excellent communication skills – able to train, present, and support customers with professionalism and clarity.
- Commercial awareness and a customer-first mindset.
- Full UK driving licence and willingness to travel frequently (50-65%).
Why Apply?
- Competitive salary, company car allowance, performance bonus, and comprehensive benefits package.
- Opportunity to work with innovative imaging systems that advance biomolecular discovery.
- Join a collaborative and supportive European team that values expertise, integrity, and customer success.
- Real career development potential within a respected global scientific technology company.
If you\\\’re passionate about science and technology, enjoy helping others, and are ready to take your career out of the lab and into the field, we\\\’d love to hear from you.
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Technical Support Specialist - Imaging employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Imaging
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and imaging sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with imaging technologies, make sure to highlight that in conversations. Offer to demonstrate your knowledge during interviews or networking chats – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical support scenarios and think about how you’d handle them. Being able to articulate your problem-solving process will impress potential employers and show you’re ready for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Specialist - Imaging
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in imaging technologies and customer support. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your scientific knowledge can benefit our team. Keep it engaging and personal – we love to see your passion!
Showcase Your Technical Skills: Since this role involves complex instrumentation, make sure to detail your hands-on experience with imaging systems and any troubleshooting you've done. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the imaging technologies and software mentioned in the job description. Brush up on your technical knowledge and be ready to discuss specific systems you've worked with. This will show your passion and expertise, making you stand out.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you provided support or training to customers. Being able to articulate your problem-solving process will demonstrate your suitability for the role.
✨Communicate Clearly and Confidently
Since excellent communication skills are key for this role, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as professional and approachable.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their focus on innovation and customer success can give you an edge in the interview.
