At a Glance
- Tasks: Support live casino games and troubleshoot real-time issues on a modern gaming platform.
- Company: Join a leading iGaming company with a focus on innovation and collaboration.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting career path with exposure to cutting-edge technologies and real-time incident response.
- Why this job: Be part of the action in live gaming and make a real impact on player experiences.
- Qualifications: Experience in technical support, strong knowledge of JavaScript, HTML5, and REST APIs.
We’re looking for an RGS (Remote Gaming Server) Technical Support Engineer to join a growing Content team, supporting live casino games built on a modern HTML5 + backend platform (Phaser / APIs / cloud infrastructure).
What you’ll be doing
- Support game launches and configurations on a proprietary RGS platform
- Monitor live games and investigate real-time issues across frontend and backend systems
- Troubleshoot HTML5 (Phaser) game flows, APIs, and transaction logic (bets, wins, balances)
- Analyse logs to diagnose issues across Node.js / backend services and integrations
- Work with operators and aggregators to resolve API and integration issues
- Support releases, deployments, and hotfixes in live environments
- Collaborate with RGS Engineers, QA, and Game Teams to resolve bugs quickly
What we’re looking for
- Experience in production support / technical ops / backend support roles
- Solid understanding of:
- JavaScript / TypeScript
- HTML5 game environments (Phaser or similar)
- Strong knowledge of REST APIs, JSON, and real-time systems
- Experience debugging across:
- Backend services (Node.js / C# / Java)
- Frontend game behaviour (browser-based)
- Comfortable using:
- SQL (via tools like DBeaver) for data/transaction checks
- Postman / Swagger for API testing
- Log monitoring tools (e.g. Kibana, Splunk)
- Familiarity with Git, CI/CD pipelines, and release workflows
Nice to have
- Experience in iGaming / RGS / betting platforms
- Understanding of game lifecycle (spin → outcome → payout)
- Exposure to cloud platforms (AWS / Azure / GCP) and Docker
- Experience with aggregator integrations (e.g. Relax, EveryMatrix)
Why join?
- Work on live, real-money gaming systems at scale
- Gain exposure to both frontend (game-side) and backend platform engineering
- Be at the centre of real-time incident response and game delivery
Technical Support Engineer employer: Gold Group
Join a dynamic and innovative team as a Technical Support Engineer in the thriving iGaming sector, where you'll play a crucial role in keeping live casino games operational and engaging. Our collaborative work culture fosters continuous learning and growth, offering you the chance to enhance your technical skills while working with cutting-edge technologies in a fast-paced environment. With competitive salaries and the opportunity to be part of a global gaming experience, this is an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Gold Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Gold Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Gold Group!
✨Direct Apply to Gold Group
Let's not forget to apply directly through the Gold Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Gold Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Gold Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Gold Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
