At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits, pension, and a company car.
- Other info: Great opportunity for career growth and hands-on experience with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: 3+ years in 3rd Line support, UK driver's licence, and IT certifications preferred.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex. As a 3rd Line Infrastructure Project Engineer, you will be responsible for managing and implementing projects for customers. You must have a valid UK driver's licence and you will get to use a company car to visit customers.
Responsibilities:
- The design, implementation, and support of various projects, including Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the Service Desk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation, etc).
- Providing technical assistance to the Sales team and Pre-Sales team.
- Creating scope of work documents.
- Project Management - ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Providing great customer service and ensuring customer experience.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
Skills:
- UK Drivers Licence.
- MSP Experience Preferred, but not essential.
- 3 years minimum experience in a similar role/3rd Line support.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA.
- Excellent troubleshooting and fault-finding skills.
- Good oral and written communication skills.
- Strong knowledge of Azure and current supported MS operating systems.
- Server & Workstation installation, configuration, and troubleshooting.
- Good knowledge of supporting MS Office applications.
- Proficiency in Active Directory, Group Policy, DHCP, and DNS.
- Advanced networking abilities - setup, configure, troubleshoot switches, routers, VLANs, Wi-Fi, VPN, firewalls.
- Email - MS Exchange & 365 installation, configuration, migration, and troubleshooting.
- Virtualisation - Hyper-V installation, configuration, and troubleshooting.
- Knowledge of domains, basic web hosting, SSLs.
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers, VoIP troubleshooting.
- Experience using Visio for network documentation.
3rd Line Infrastructure Project Engineer in Slough employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex as a 3rd Line Infrastructure Project Engineer, where you will thrive in a dynamic work culture that prioritises employee growth and development. Enjoy competitive benefits, including a company car for client visits, and the opportunity to work on diverse projects that enhance your technical skills while delivering exceptional customer service. With a focus on innovation and collaboration, this role offers a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Project Engineer in Slough
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the IT world, the better your chances of landing that 3rd Line Infrastructure Project Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements. This can be a game-changer during interviews, as it gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your troubleshooting skills and familiarising yourself with common scenarios you might face as a 3rd Line Engineer. We all know how important it is to impress with your knowledge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Infrastructure Project Engineer in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Project Engineer role. Highlight your experience with Azure, Windows Server, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of projects you've managed and how you’ve provided excellent customer service in the past.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with networking, troubleshooting, and any relevant software. We love seeing candidates who can demonstrate their expertise clearly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll get to see more about us and what we do!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
As a 3rd Line Infrastructure Project Engineer, you’ll need to be well-versed in technologies like Azure, Windows Server, and Hyper-V. Brush up on your knowledge of these systems and be ready to discuss specific projects where you've implemented or supported them.
✨Showcase Your Project Management Skills
Since project management is key in this role, prepare examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within scope, and be ready to discuss any challenges you faced and how you overcame them.
✨Demonstrate Customer Service Excellence
Customer experience is crucial, so think of instances where you provided exceptional service. Be prepared to explain how you handle client interactions, especially when troubleshooting or implementing new systems, to show that you can maintain a positive relationship with customers.
✨Prepare for Technical Questions
Expect technical questions that test your troubleshooting skills and knowledge of networking concepts. Practice explaining complex ideas simply, as you may need to communicate these to clients or team members who aren't as tech-savvy.
