At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits, pension, and a company car.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Join a dynamic team and make a real impact in IT infrastructure.
- Qualifications: 3+ years in 3rd Line support and a valid UK driver's licence.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex. As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers. You must have a valid UK drivers license and you will get to use a company car to visit customers.
Responsibilities:
- The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the ServiceDesk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
- Providing Technical assistance to the Sales team and Pre Sales team.
- Creating scope of work documents.
- Project Management - ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Providing great customer service.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
Skills:
- UK Drivers Licence.
- MSP Experience Preferred, but not essential.
- 3 years minimum experience in similar role/3rd Line support.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA.
- Excellent troubleshooting and fault-finding skills.
- Good oral and written communication skills.
- Strong knowledge of Azure and current supported MS operating systems.
- Good knowledge of supporting MS Office applications.
- Proficiency in Active Directory, Group Policy, DHCP and DNS.
- Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
- Email - MS Exchange & 365. Install, configure, migration, and troubleshooting.
- Virtualisation - Hyper V. Install, configuration, and troubleshooting.
- Knowledge of domains, basic web hosting, SSL's.
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers.
- VoIP troubleshooting.
- Experience using Visio for network documentation.
3rd Line Infrastructure Project Engineer in Sheffield employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex, where you will thrive in a dynamic work culture that prioritises employee growth and development. With competitive salaries, a company car for client visits, and a strong focus on customer satisfaction, this role offers the chance to work on diverse projects while enjoying a supportive environment that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Project Engineer in Sheffield
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you know in the IT world, the better your chances of landing that 3rd Line Infrastructure Project Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements. This can be a game-changer when you're chatting with potential employers or during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your troubleshooting skills and familiarising yourself with common scenarios related to Azure, Windows Server, and networking.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge over other candidates.
We think you need these skills to ace 3rd Line Infrastructure Project Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Project Engineer role. Highlight your experience with Microsoft technologies, project management, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of projects you've managed and how you’ve provided excellent customer service. Let us know why you want to join StudySmarter!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Azure, Hyper-V, and networking. We love seeing candidates who can demonstrate their troubleshooting abilities and knowledge of current MS operating systems.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Windows Server, and other Microsoft technologies mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them in past projects.
✨Show Off Your Project Management Skills
Since project management is a key part of this role, prepare examples of projects you've managed. Highlight how you ensured they were delivered on time and within scope, and be ready to discuss any challenges you faced and how you overcame them.
✨Customer Service is Key
This role involves a lot of client interaction, so be prepared to talk about how you've provided excellent customer service in the past. Share specific examples where you went above and beyond to ensure customer satisfaction.
✨Documentation Matters
You'll need to create and maintain documentation, so be ready to discuss your experience with tools like Visio for network diagrams. Mention any processes you follow to ensure documentation is clear and useful for both clients and your team.
