At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits package, pension, and company car.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your tech skills while making an impact.
- Qualifications: 3+ years in 3rd Line support, UK driving licence, and relevant IT certifications.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.
As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers. You must have a valid UK drivers licence and you will get to use a company car to visit customers.
Responsibilities:- Design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper‑V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the ServiceDesk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
- Providing technical assistance to the Sales team and Pre‑Sales team.
- Creating scope of work documents.
- Project Management – ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Customer experience – provide great customer service.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
- UK Drivers Licence
- MSP Experience Preferred, but not essential
- 3 years minimum experience in a similar role/3rd Line support
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA
- Excellent troubleshooting and fault‑finding skills
- Good oral and written communication skills
- Strong knowledge of Azure and current supported Microsoft operating systems Server & Workstation – install, configure, and troubleshoot
- Good knowledge of supporting MS Office applications
- Proficiency in Active Directory, Group Policy, DHCP and DNS
- Advanced networking abilities – setup, configure, troubleshoot switches, routers, vLANs, Wi‑Fi, VPN, firewalls
- Email – MS Exchange & 365 – install, configure, migration, and troubleshooting
- Virtualisation – Hyper‑V – install, configure, and troubleshooting
- Knowledge of domains, basic web hosting, SSLs
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers
- VoIP troubleshooting
- Experience using Visio for network documentation
3Rd Line Infrastructure Project Engineer in Pulborough employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex, where you will thrive in a dynamic work culture that prioritises employee growth and development. With competitive salaries, a company car for client visits, and a strong emphasis on teamwork and customer satisfaction, this role offers a rewarding opportunity to enhance your technical skills while contributing to impactful projects. Experience a supportive environment that values innovation and provides ample opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 3Rd Line Infrastructure Project Engineer in Pulborough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements. Whether it's a GitHub repository or a personal website, having tangible evidence of your expertise can really set you apart from the competition.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research the company and mention specific projects or technologies they use in your conversations. This shows genuine interest and can make a lasting impression.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3Rd Line Infrastructure Project Engineer in Pulborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Project Engineer role. Highlight your relevant experience with Microsoft technologies and project management skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit us at StudySmarter. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical expertise! Mention specific projects you've worked on, especially those involving Azure, Hyper-V, or networking. We’re keen to see how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Windows Server, and other Microsoft technologies mentioned in the job description. Be ready to discuss specific projects you've worked on that involved these technologies, as this will show your hands-on experience.
✨Show Off Your Project Management Skills
Since project management is a key part of the role, prepare examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within scope, and be ready to discuss any challenges you faced and how you overcame them.
✨Customer Service is Key
This role involves a lot of client interaction, so be prepared to talk about how you've provided excellent customer service in previous positions. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Documentation Matters
You'll need to create and maintain documentation, so be ready to discuss your experience with tools like Visio for network diagrams. Mention any processes you have in place for keeping documentation up to date, as this shows your attention to detail.
