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For Companies At a Glance
- Tasks: Install, service, and repair advanced diagnostic instruments in clinical labs.
- Company: Join a stable organisation focused on impactful medical technology.
- Benefits: Competitive salary, performance bonuses, company car, and comprehensive training.
- Why this job: Make a real difference in patient care and laboratory efficiency.
- Qualifications: Experience in field service engineering or related technical fields.
- Other info: Enjoy a trusted role with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Field Service Engineer supporting complex scientific or medical instrumentation? Do you thrive in the field, enjoy solving technical challenges, and want to work with technology that genuinely impacts patient care and laboratory performance? We are recruiting a Field Service Engineer to support a portfolio of in vitro diagnostic (IVD) systems used within clinical laboratory environments. While this position sits firmly within the IVD market, we welcome applications from engineers with backgrounds in medical devices, laboratory automation, or life sciences instrumentation who are looking to move into diagnostics.
The Role
- Install, commission, service, and repair advanced IVD laboratory instruments
- Carry out preventative maintenance and respond efficiently to breakdowns
- Diagnose and resolve complex electro-mechanical, software, and system faults
- Support customers in hospital and pathology laboratory settings with a professional, customer-focused approach
- Deliver user training and technical guidance to optimise system performance
- Collaborate closely with internal technical support, engineering, and logistics teams
The ideal location for this role is Worcester, Stratford-upon-Avon, Gloucester, or Cheltenham, however the service territory extends beyond this area.
Qualifications / What you’ll bring
- Proven experience as a Field Service Engineer within IVD, medical devices, laboratory automation, or life sciences instrumentation
- Strong technical capability across electronics, mechanics, and software-controlled systems
- The ability to work independently while maintaining high service standards
- Confidence working in regulated clinical or laboratory environments
- A full UK driving licence and flexibility to travel within a regional territory
- Previous IVD experience is beneficial but not essential, strong transferable instrumentation experience and the right attitude are key.
What’s On Offer
- Competitive base salary
- Quarterly performance-related bonus
- Company car or car allowance
- Comprehensive product training and ongoing development
- Attractive benefits and pension package
- A stable, well-established organisation with a strong service-led culture
Why Join?
You’ll be joining a company where field service engineers are trusted technical experts and central to customer success. Your work will directly support diagnostic technologies that underpin critical clinical decisions and laboratory efficiency.
Field Service Engineer in Painswick employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Painswick
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of medical devices or laboratory automation. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of IVD systems and be ready to discuss how you've tackled complex electro-mechanical issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be interacting with clients regularly. Share examples of how you've provided exceptional support and training to customers in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer in Painswick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IVD systems or similar technologies. We want to see how your skills match the role, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in medical devices or laboratory automation makes you a great fit for us.
Showcase Problem-Solving Skills: In your application, mention specific examples where you've diagnosed and resolved complex issues. We love seeing how you tackle challenges, especially in clinical or laboratory settings!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Gold Group
✨Know Your Tech
Make sure you brush up on the specific IVD systems and laboratory instruments mentioned in the job description. Familiarise yourself with their functionalities, common issues, and troubleshooting techniques. This will show your technical prowess and genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and effectiveness.
✨Customer-Centric Approach
Since this role involves supporting customers in clinical settings, be ready to discuss how you’ve provided excellent customer service in previous positions. Highlight any experiences where you trained users or collaborated with teams to enhance system performance.
✨Be Ready to Discuss Travel Flexibility
As the role requires travel within a regional territory, be prepared to talk about your availability and willingness to travel. Mention any previous experiences that demonstrate your adaptability and commitment to meeting customer needs, even if it means being on the road.
