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- Tasks: Lead a team installing renewable energy solutions and manage daily operations.
- Company: Join a fast-growing national company dedicated to renewable energy.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a positive impact in the renewable sector while developing your leadership skills.
- Qualifications: Experience in operations management and strong customer service skills required.
- Other info: Work in a friendly team and contribute to sustainable energy solutions.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for an Operations Manager for our Norwich branch to manage a team of engineers in the region. They will, alongside the Regional Operations Director and the team, be responsible for organising the engineers' diaries, day-to-day people management, dealing with customers once they have had a quote agreed, ordering materials required by the branch, and following all the processes to ensure that our customers receive a fantastic service.
Responsibilities:
- You will lead a friendly team installing air source and ground source heat pumps, solar panels, and EV chargers.
- You will organise the daily operations of the team.
- You will learn more about all the renewable products that we provide and support with their installation.
- You will liaise with sales to ensure all installation information is correct.
- You will ensure organisation and efficiency is maintained to a high standard.
- You will work with the site team to ensure site preparation is complete and manage all work in progress through to completion and commissioning.
- You will ensure that stock is managed effectively, thinking ahead with regards to ordering and deliveries.
- You will communicate effectively with customers to explain how the products and systems work and maintain a high level of customer service.
- You will ensure all information is collated correctly for commissioning paperwork.
- You will liaise with finance to ensure they have the correct information required for invoicing.
- You will support the technical team with faults and call outs.
- You will manage your team of engineers.
Role requirements:
- Operations management experience within a similar industry.
- Line management experience with a team of engineers.
- Stock management experience.
- Knowledge of construction, building fabric, and renewable technologies.
- Exceptional organisational and time management skills.
- Strong customer service experience.
- Positive attitude and great problem-solving skills.
- Extensive experience with Microsoft 365 packages.
Operations Manager - Norwich employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Norwich
✨Tip Number 1
Familiarise yourself with the renewable energy sector, especially air source and ground source heat pumps, solar panels, and EV chargers. Understanding these technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the renewable energy field, particularly those who have experience in operations management. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Brush up on your organisational and time management skills, as these are crucial for the Operations Manager role. Consider using project management tools or techniques to showcase your ability to manage multiple tasks effectively.
✨Tip Number 4
Prepare to discuss your previous experience in managing teams and stock effectively. Be ready to provide examples of how you've improved processes or customer service in past roles, as this will highlight your suitability for the position.
We think you need these skills to ace Operations Manager - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the renewable energy sector. Emphasise your line management experience and any specific projects related to air source and ground source heat pumps, solar panels, or EV chargers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for renewable energy and your understanding of the company's mission. Mention your organisational skills and customer service experience, and explain how you can contribute to maintaining high standards in operations.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft 365 packages, stock management experience, and any knowledge of construction and building fabric. These skills are crucial for the role and should be clearly articulated.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills and positive attitude. This could include situations where you successfully managed a team or resolved customer issues, as these traits are essential for the Operations Manager position.
How to prepare for a job interview at Gold Group
✨Showcase Your Operations Management Experience
Be prepared to discuss your previous experience in operations management, particularly within the renewable energy sector. Highlight specific examples where you successfully managed a team and improved efficiency.
✨Demonstrate Your Knowledge of Renewable Technologies
Familiarise yourself with the products the company offers, such as air source heat pumps and solar panels. Being able to speak knowledgeably about these technologies will show your genuine interest and understanding of the industry.
✨Emphasise Your Customer Service Skills
Since customer service is a key part of the role, prepare examples of how you've handled customer interactions in the past. Focus on situations where you resolved issues or enhanced customer satisfaction.
✨Prepare for Team Management Questions
Expect questions about your approach to managing a team of engineers. Think about your leadership style, how you motivate your team, and how you handle conflicts or challenges within the group.