At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits package, pension, and company car.
- Other info: Great opportunity for career growth and hands-on experience with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: 3+ years in 3rd Line support, UK driver's licence, and relevant IT certifications.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.
As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers. You must have a valid UK drivers license and you will get to use a company car to visit customers.
Responsibilities:- The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the ServiceDesk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
- Providing Technical assistance to the Sales team and Pre Sales team.
- Creating scope of work documents.
- Project Management - ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Providing great customer service.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
- UK Drivers Licence.
- MSP Experience Preferred, but not essential.
- 3 years minimum experience in similar role/3rd Line support.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA.
- Excellent troubleshooting and fault-finding skills.
- Good oral and written communication skills.
- Strong knowledge of Azure and current supported MS operating systems Server & Workstation. Install, configure, and troubleshoot.
- Good knowledge of supporting MS Office applications.
- Proficiency in Active Directory, Group Policy, DHCP and DNS.
- Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
- Email - MS Exchange & 365. Install, configure, migration, and troubleshooting.
- Virtualisation - Hyper V. Install, configuration, and troubleshooting.
- Knowledge of domains, basic web hosting, SSL's.
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers.
- VoIP troubleshooting.
- Experience using Visio for network documentation.
3rd Line Infrastructure Project Engineer in Manchester employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex as a 3rd Line Infrastructure Project Engineer, where you will thrive in a dynamic work culture that prioritises employee growth and development. Enjoy competitive benefits, including a company car for client visits, and the opportunity to work on diverse projects that enhance your technical skills while delivering exceptional customer service. With a focus on innovation and collaboration, this role offers a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Project Engineer in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements. Whether it's a GitHub repository or a personal website, having tangible evidence of your work can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews like a champ! Research the company and its projects, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role. Plus, it shows you're serious about joining our team. Keep an eye on new listings and get your application in as soon as you see something that fits!
We think you need these skills to ace 3rd Line Infrastructure Project Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Project Engineer role. Highlight your experience with Microsoft technologies, project management, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of projects you've managed and how you’ve provided excellent customer service. Let us know why you want to join StudySmarter!
Show Off Your Certifications:If you've got any professional IT certifications like MCP, MCSA, or PRINCE2, make sure they’re front and centre in your application. We love seeing that you’re committed to your professional development and have the skills we need.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Windows Server, and other Microsoft technologies mentioned in the job description. Be ready to discuss specific projects you've worked on that involved these technologies, as this will show your practical experience.
✨Showcase Your Project Management Skills
Since project management is a key part of the role, prepare examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within scope, and be ready to discuss any tools or methodologies you used, like PRINCE2.
✨Demonstrate Customer Service Excellence
This role requires great customer service skills, so think of instances where you've gone above and beyond for a client. Be prepared to explain how you ensure customer satisfaction and how you handle feedback or issues that arise during a project.
✨Prepare for Technical Questions
Expect to face some technical questions or scenarios during the interview. Brush up on troubleshooting techniques for networking, virtualisation, and MS Office applications. Practising common troubleshooting scenarios can help you feel more confident.
