Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot IT issues for diverse users.
- Company: Join a leading tier 1 client in a dynamic tech environment.
- Benefits: Enjoy 23 days holiday, pension scheme, and paid overtime.
- Why this job: Make a real difference by helping users solve their tech challenges.
- Qualifications: 3+ years in IT Service Desk with strong troubleshooting skills.
- Other info: Great career growth opportunities and full training provided.
IT Service Desk Engineer
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
East Grinstead, West Sussex
x5 days on site
£30k – £35k + Benefits
I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.
This role is x5 days a week on site and you will provide technical support to a variety of users.
You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc
As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients\’ sites.
IT Service Desk Engineer Benefits:
23 days Holiday + BH
Workplace Pension scheme
Office based position
Full Training
Pool Cars to use for client visits
Overtime Paid (subject to prior approval)IT Service Desk Engineer Responsibilities:
Provide technical support to a wide variety of users via phone or email
Maintain a high degree of customer service for all support queries
Log all calls on the Service Desk ticketing system and maintain documentation
Remote and onsite support of customers IT systems
Produce and maintain documentation in relation to hardware, software configurations and standard build information.
Design, installation, and configuration of new equipment and systems.
Communicate with customers as required – keeping them informed of incident progress and escalating internally or with third parties where required.
Researching, creating, and deploying security best practices (firewalls, 365 etc)
Assisting and mentoring team members.
Assisting with projects as requiredIT Service Desk Engineer Skills:
Minimum 3-year experience in a similar role
Excellent troubleshooting and fault-finding skills
Excellent telephone manner and strong customer service skills
Strong Knowledge of supporting Windows client systems,
Excellent knowledge of email systems (Exchange and Microsoft 365)
Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc.
Strong Knowledge of configuring and managing Microsoft 365 systems,
Experience of Intune configuration and management
Experience with Microsoft Azure environment and systems
Wide experience of client system application management, configuration and support,
Understanding of virtualization technologies (Hyper-V)
Proficiency in Active Directory/Group Policy,
Excellent understanding of networking -switches, routers , VLANS, Wireless etc.
Excellent documentation Skills
Good Knowledge of SharePoint
Experience Using ConnectWise tools would be advantageous.
Knowledge of scripting tools (PowerShell)
Knowledge of domains, basic web hosting, SPF, DNS, installing SSL\’s
Experience of break-fix/upgrading hardware
Good knowledge of troubleshooting hardware including UPS, NAS, Printers
Full clean driver license
Even better if you have MSP background
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
IT Service Desk Engineer employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect IT Service Desk Engineer role.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common technical questions and scenarios you might face. We recommend setting up mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any projects or achievements related to IT support, make sure to highlight them during your interview. We love seeing real-world examples of how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience with Windows, O365, and Active Directory, as these are key skills we're looking for. Use specific examples to show how you've tackled similar challenges in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Keep it concise but engaging, and explain why you're the perfect fit for our team. Mention your troubleshooting skills and customer service experience, as these are crucial for the role.
Show Off Your Technical Skills: In your application, don't shy away from showcasing your technical know-how. List your experience with tools like Intune, Azure, and any scripting languages you know. This will help us see how you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, O365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've handled difficult support queries. Highlight your communication skills and how you keep users informed during the support process.
✨Familiarise Yourself with the Company
Do a bit of research on the company you're interviewing with. Understand their services and any recent news or projects they've been involved in. This shows genuine interest and can help you tailor your responses.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, training opportunities, or the tools they use. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
