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For Companies At a Glance
- Tasks: Install, service, and repair advanced diagnostic instruments in clinical labs.
- Company: Join a respected organisation impacting patient care through technology.
- Benefits: Competitive salary, bonuses, company car, and comprehensive training.
- Why this job: Make a real difference in healthcare while solving technical challenges.
- Qualifications: Experience in engineering with strong technical skills; IVD experience is a plus.
- Other info: Enjoy a stable career with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Field Service Engineer supporting complex scientific or medical instrumentation? Do you thrive in the field, enjoy solving technical challenges, and want to work with technology that genuinely impacts patient care and laboratory performance?
We are recruiting a Field Service Engineer to support a portfolio of in vitro diagnostic (IVD) systems used within clinical laboratory environments. While this position sits firmly within the IVD market, we welcome applications from engineers with backgrounds in medical devices, laboratory automation, or life sciences instrumentation who are looking to move into diagnostics.
The Role
- Install, commission, service, and repair advanced IVD laboratory instruments
- Carry out preventative maintenance and respond efficiently to breakdowns
- Diagnose and resolve complex electro-mechanical, software, and system faults
- Support customers in hospital and pathology laboratory settings with a professional, customer-focused approach
- Deliver user training and technical guidance to optimise system performance
- Collaborate closely with internal technical support, engineering, and logistics teams
The ideal location for this role is Worcester, Stratford-upon-Avon, Gloucester, or Cheltenham, however the service territory extends beyond this area.
You’ll bring:
- Proven experience as a Field Service Engineer within IVD, medical devices, laboratory automation, or life sciences instrumentation
- Strong technical capability across electronics, mechanics, and software-controlled systems
- The ability to work independently while maintaining high service standards
- Confidence working in regulated clinical or laboratory environments
- A full UK driving licence and flexibility to travel within a regional territory
- Previous IVD experience is beneficial but not essential, strong transferable instrumentation experience and the right attitude are key.
What’s On Offer
- Competitive base salary
- Quarterly performance-related bonus
- Company car or car allowance
- Comprehensive product training and ongoing development
- Attractive benefits and pension package
- A stable, well-established organisation with a strong service-led culture
Why Join?
You’ll be joining a company where field service engineers are trusted technical experts and central to customer success. Your work will directly support diagnostic technologies that underpin critical clinical decisions and laboratory efficiency.
Field Service Engineer in Gloucester employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of medical devices or laboratory automation. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of IVD systems and be ready to discuss how you've tackled complex electro-mechanical issues in the past. We want you to shine!
✨Tip Number 3
Show off your customer service skills! In this role, you'll be interacting with clients in clinical settings, so practice how to communicate technical information clearly and professionally. It’s all about building trust!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented Field Service Engineers. Your next big opportunity could be just a click away, so get your application in!
We think you need these skills to ace Field Service Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IVD systems or similar technologies. We want to see how your skills match the role, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about field service engineering and how you can contribute to our mission of improving patient care through technology.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical challenges in the past. We love engineers who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on the specific IVD systems and laboratory instruments mentioned in the job description. Familiarise yourself with their functionalities, common issues, and troubleshooting techniques. This will not only show your technical prowess but also your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved complex technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions led to positive outcomes for customers or projects.
✨Emphasise Customer Focus
Since this role involves a lot of customer interaction, be ready to demonstrate your customer service skills. Share examples of how you've supported clients in previous roles, focusing on your ability to communicate technical information clearly and effectively.
✨Be Ready to Discuss Travel Flexibility
As the position requires travel within a regional territory, be prepared to talk about your availability and willingness to travel. Highlight any previous experience you have with fieldwork and how you manage your time and responsibilities while on the road.
