At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits package, pension, and company car.
- Other info: Great opportunity for career growth and hands-on experience.
- Why this job: Join a dynamic team and enhance your skills in cutting-edge technologies.
- Qualifications: 3+ years in 3rd Line support, UK driving licence, and relevant IT certifications.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex.
As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers. You must have a valid UK drivers license and you will get to use a company car to visit customers.
Responsibilities:- The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the ServiceDesk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
- Providing Technical assistance to the Sales team and Pre Sales team.
- Creating scope of work documents.
- Project Management - ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Providing great customer service.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
- UK Drivers Licence.
- MSP Experience Preferred, but not essential.
- 3 years minimum experience in similar role/3rd Line support.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA.
- Excellent troubleshooting and fault-finding skills.
- Good oral and written communication skills.
- Strong knowledge of Azure and current supported MS operating systems Server & Workstation. Install, configure, and troubleshoot.
- Good knowledge of supporting MS Office applications.
- Proficiency in Active Directory, Group Policy, DHCP and DNS.
- Advanced networking abilities. Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
- Email - MS Exchange & 365. Install, configure, migration, and troubleshooting.
- Virtualisation - Hyper V. Install, configuration, and troubleshooting.
- Knowledge of domains, basic web hosting, SSL's.
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers.
- VoIP troubleshooting.
- Experience using Visio for network documentation.
3rd Line Infrastructure Project Engineer in Crawley employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex, where you will thrive in a dynamic work culture that prioritises employee growth and development. With competitive salaries, a company car for client visits, and a strong emphasis on customer satisfaction, this role offers you the chance to work on diverse projects while enjoying a supportive environment that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Project Engineer in Crawley
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in West Sussex to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Azure, Windows Server, and networking. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the company directly through our website. A personal touch can make all the difference in getting noticed.
✨Tip Number 4
Prepare for interviews by brushing up on common technical questions related to 3rd Line support. Practise explaining your troubleshooting process clearly, as communication is key in this role!
We think you need these skills to ace 3rd Line Infrastructure Project Engineer in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored specifically for the 3rd Line Infrastructure Project Engineer role. Highlight your relevant experience with Microsoft technologies, project management, and customer service to catch our eye!
Show Off Your Skills:Don’t be shy about showcasing your technical skills! Whether it’s Azure, Hyper-V, or networking, make sure to mention your certifications and hands-on experience. We love seeing what you can bring to the table!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your past experiences align with our needs. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
As a 3rd Line Infrastructure Project Engineer, you’ll need to be well-versed in technologies like Azure, Windows Server, and Hyper-V. Brush up on these areas before your interview, and be ready to discuss specific projects where you've implemented or supported these technologies.
✨Showcase Your Project Management Skills
Since project management is key for this role, prepare examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within scope, and be ready to discuss any challenges you faced and how you overcame them.
✨Demonstrate Customer Service Excellence
Customer experience is crucial, so think of instances where you provided exceptional service. Be prepared to share how you handled difficult situations or ensured customer satisfaction, as this will show your commitment to delivering great service.
✨Prepare for Technical Questions
Expect technical questions that test your troubleshooting skills and knowledge of networking concepts. Practice explaining your thought process when diagnosing issues, and be ready to tackle hypothetical scenarios that may arise in the role.
