Gold Group is seeking an IT Service Manager in Coventry with hybrid working. You will own the performance, governance, and continual improvement of IT services while leading the Service Desk as the single point of contact for incidents and requests.
You will translate business priorities into measurable outcomes, drive service excellence, and ensure security, resilience, and cost-effectiveness. Emphasis on automation, AI adoption, and governance to shape future IT service delivery.
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IT Service Leader (Hybrid) — AI, Automation & Governance in Coventry employer: Gold Group
Join a leading Facilities Management organisation in Birmingham, where we prioritise employee well-being and professional growth. With competitive benefits including a generous salary, car allowance, and extensive learning opportunities, we foster a supportive work culture that values collaboration and innovation. Our commitment to corporate social responsibility and employee assistance programmes ensures a fulfilling and rewarding workplace for all team members.
