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- Tasks: Troubleshoot technical support tickets and guide the 2nd Line team.
- Company: Award-winning MSP in Central London with a collaborative culture.
- Benefits: Competitive salary, training, and benefits including exam costs covered.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Certifications in Microsoft Cloud technologies and relevant experience required.
- Other info: Great career growth opportunities and supportive work environment.
The predicted salary is between 39000 - 52000 £ per year.
Permanent position based in Central London Office with a salary of £45k - £50k plus training and benefits.
My client is an award-winning MSP based in Central London recruiting a 3rd Line IT Support Engineer to join its highly accredited UK Help Desk operations. The Help Desk consists of 30 Engineers, including 9 based in the Philippines.
As a 3rd Line IT Support Engineer, you will need to have at least 2 or 3 of the following certifications: AZ104, AZ700, AZ500, SC200, MS100, CCNA.
You will report to the Service Desk Manager and work alongside other 3rd Line Senior Engineers and the Escalations Team Leader to ensure Critical (P1) and Priority (P2) service tickets are resolved for our clients.
Responsibilities:
- Troubleshoot a range of technical support tickets logged by clients on the following technologies:
- Microsoft 365
- Azure
- VMware & Hyper V
- Administration and Troubleshooting of Windows Server 2016, 2019
- Network troubleshooting that 2nd Line Engineers cannot resolve
- Supporting Firewalls and Switches related support tickets
- Using ConnectWise to log and respond to support tickets
- Identifying and escalating higher level issues to a Head of Service for guidance and steering
- Being a team player, delivering support in a friendly and positive manner
- Providing guidance as required to 2nd Line Escalations Teams
- Working with the Service Desk Management Team to balance priorities and workload as required
- Ability to work with internal and external stakeholders on tickets leading up to their resolution
- Ability to work with 3rd parties as required for ticket resolution
Skills:
- Experience in a similar role as part of a support desk team
- Excellent interpersonal skills
- Calm and effective communicator
- Ability to prioritise own workload or as required by Service Desk Management Team
- Excellent verbal and written communication skills in English
Qualifications:
- Good understanding of Microsoft Cloud technologies (Teams & Microsoft 365)
- 2 or 3 of the following certifications: AZ104, AZ700, AZ500, SC200, MS100, CCNA
Experience:
- Relevant experience of 3 to 5 years in a similar role (preference given to candidates with UK MSP experience)
- Working experience with ITSM tools like ConnectWise, BrightGauge, SmileBack, ITBoost, and NinjaOne
Exams towards certifications relevant for your role will be fully paid for by my client.
Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for an interview.
For a copy of our privacy policy, please visit our website.
3rd Line IT Support Engineer in City of London employer: Gold Group
Contact Detail:
Gold Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer in City of London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect 3rd Line IT Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got certifications like AZ104 or CCNA, make sure to highlight them in conversations. Talk about your experience troubleshooting tech issues and how you’ve helped clients in the past. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm for the role and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the best fit for the team.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you land that job. Plus, applying through us means you’ll be in the loop for any updates or tips we might have to help you succeed in your job search.
We think you need these skills to ace 3rd Line IT Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line IT Support Engineer role. Highlight your relevant experience, especially with Microsoft Cloud technologies and any certifications you hold. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Use clear language and structure your documents well. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and the other technologies mentioned in the job description. Be ready to discuss specific scenarios where you've used these tools effectively, as this will show your practical experience.
✨Show Off Your Certifications
If you have any of the required certifications like AZ104 or CCNA, make sure to highlight them during the interview. Discuss how these qualifications have prepared you for the role and how they can benefit the team.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to share examples of how you've collaborated with others in past positions. Talk about how you’ve supported 2nd Line Engineers or worked with external stakeholders to resolve issues.
✨Practice Calm Communication
As a 3rd Line IT Support Engineer, you'll need to communicate effectively under pressure. Practice explaining complex technical issues in simple terms, and be ready to demonstrate your calmness and clarity during the interview.
