Warehouse Operations Specialist Location: Basingstoke Salary: £25,000 - £29,000 Start Date: ASAP Working Pattern: Office-based The Role I am looking for a highly organised and customer-focused Warehouse & Annuity Operations Specialist to join my clients Central Operations team in Basingstoke. This is a varied operational role with responsibility for managing spares, RMAs, depot operations and annuity processes, while supporting wider service delivery and field engineering activities. You will take ownership of the day-to-day running of the Basingstoke depot, coordinate with couriers and vendors, maintain accurate records and reporting, and ensure operational processes run smoothly and efficiently. Warehouse Operations Specialist Key Responsibilities Manage the day-to-day operation of the Basingstoke depot, ensuring stock, spares and equipment are effectively controlled. Take ownership of the spares and RMA process, from initial request through to completion. Support annuity contract renewals and quoting processes, developing a strong understanding of procedures and being able to explain them to others. Maintain and update Service Desk information, including contracts, adds, moves and changes. Complete product registrations and vendor install-base updates. Manage day-to-day relationships with courier partners. Reconcile monthly reports relating to spares movements. Provide operational support to Field Engineering activities when required. Assist with reconciliation of Field Engineering service reports. Produce and maintain regular operational reports covering areas such as RMAs, engineer tasks, collections, customer inventory, restocking and service incidents. Support Service Delivery Managers with reporting requirements. Maintain accurate records and ensure operational tasks are completed within agreed timescales. Provide cover and support across the wider Central Operations team when required. Maintain a consistently high level of customer service. Follow company quality, information security and environmental management processes. About You We are looking for someone who is organised, proactive and comfortable taking ownership of operational processes. You will ideally have experience within a warehouse, logistics, service operations, IT services, telecoms, distribution or similar environment. You should also have: Strong organisational and administrative skills. Experience managing stock, spares, returns or RMA processes. Good attention to detail and accuracy. Confidence working with operational systems and maintaining records. Good Excel and reporting skills. Strong communication and customer service skills. The ability to coordinate with suppliers, couriers, engineers and internal teams. A proactive approach to identifying and resolving operational issues. The ability to manage multiple priorities and deadlines. A collaborative approach and willingness to support the wider team. Experience within an IT services, networking, telecoms, reseller or managed services environment would be advantageous. Warehouse Operations Specialist Salary & Benefits A competitive salary is available depending on experience, alongside a comprehensive benefits package including: Company Shares Scheme Pension Medical Insurance Medicash Healthcare Cash Plan Death in Service Company Sick Pay Financial Planning Support Investment in personal and professional training Professional Membership support Health checks and wellbeing support Employee Assistance Programme Flu vaccinations and eyecare Paid holiday Apply If you have experience within warehouse operations, logistics, spares, RMAs or service operations and are looking for a varied role where you can take real ownership of operational processes, we would be keen to hear from you. Apply today for immediate consideration. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website
Warehouse Operations Specialist in Basingstoke employer: Gold Group
Join a leading Facilities Management organisation in Birmingham, where we prioritise employee well-being and professional growth. With competitive benefits including a generous salary, car allowance, and extensive learning opportunities, we foster a supportive work culture that values collaboration and innovation. Our commitment to corporate social responsibility and employee assistance programmes ensures a fulfilling and rewarding workplace for all team members.
