At a Glance
- Tasks: Manage and implement exciting IT projects for diverse customers.
- Company: Leading IT Managed Service Provider in West Sussex.
- Benefits: Competitive salary, benefits, pension, and a company car.
- Other info: Great opportunity for career growth and hands-on experience with cutting-edge technologies.
- Why this job: Join a dynamic team and make a real impact in IT infrastructure.
- Qualifications: 3+ years in 3rd Line support, UK driving licence, and relevant IT certifications.
The predicted salary is between 40000 - 45000 £ per year.
I am recruiting for a 3rd Line Infrastructure Project Engineer for a leading IT MSP (Managed Service Provider) based in West Sussex. As a 3rd Line Infrastructure Project Engineer you will be responsible for managing and implementing projects for customers. You must have a valid UK drivers license and you will get to use a company car to visit customers.
Responsibilities:
- The design, implementation, and support of various projects, to include Networks, Disaster Recovery, Office Moves, Microsoft related technologies: Azure, Windows Server, Hyper-V, 365, Exchange, SQL, SharePoint, etc.
- Providing 3rd Line technical support when required to support the ServiceDesk.
- Creating and maintaining customer documentation when changes are made (Visio network diagrams, internal documentation etc).
- Providing Technical assistance to the Sales team and Pre Sales team.
- Creating scope of work documents.
- Project Management - ensuring projects are delivered on time and in line with the scope of work.
- Visiting client sites when necessary.
- Assisting in the research and evaluation of new products/services.
- Accurately recording time entries and updating tickets as they are progressed.
- Providing great customer service.
- Handover of projects to the helpdesk following project completion and customer satisfaction.
- Providing support documentation and/or training if required, enabling the desk to support the new system professionally.
Skills:
- UK Drivers Licence.
- MSP Experience Preferred, but not essential.
- 3 years minimum experience in similar role/3rd Line support.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, PRINCE2, Cisco CCNA.
- Excellent troubleshooting and fault-finding skills.
- Good oral and written communication skills.
- Strong knowledge of Azure and current supported MS operating systems.
- Server & Workstation: Install, configure, and troubleshoot.
- Good knowledge of supporting MS Office applications.
- Proficiency in Active Directory, Group Policy, DHCP and DNS.
- Advanced networking abilities: Setup, configure, troubleshoot switches, routers, vLANs, wifi, VPN, firewalls.
- Email - MS Exchange & 365: Install, configure, migration, and troubleshooting.
- Virtualisation - Hyper V: Install, configuration, and troubleshooting.
- Knowledge of domains, basic web hosting, SSL's.
- Good experience of remotely troubleshooting hardware including UPS, NAS, Printers.
- VoIP troubleshooting.
- Experience using Visio for network documentation.
Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
3rd Line Infrastructure Project Engineer employer: Gold Group
Join a leading IT Managed Service Provider in West Sussex as a 3rd Line Infrastructure Project Engineer, where you will thrive in a dynamic work culture that prioritises employee growth and development. Enjoy competitive benefits, including a company car for client visits, and the opportunity to work on diverse projects that enhance your technical skills while delivering exceptional customer service. With a focus on innovation and collaboration, this role offers a rewarding career path in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Infrastructure Project Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Azure, Windows Server, and all those other techy skills that make you stand out.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to 3rd Line support. Role-play with a friend or use online resources to get comfortable discussing your experience with troubleshooting and project management.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3rd Line Infrastructure Project Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Infrastructure Project Engineer role. Highlight your experience with Microsoft technologies, project management, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of projects you've managed and how you’ve provided excellent customer service. Let us know why you want to join StudySmarter!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Azure, Hyper-V, and any relevant certifications. We love seeing candidates who are passionate about technology and can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Gold Group
✨Know Your Tech Inside Out
As a 3rd Line Infrastructure Project Engineer, you’ll need to be well-versed in technologies like Azure, Windows Server, and networking. Brush up on your knowledge of these systems and be ready to discuss specific projects where you've implemented or supported them.
✨Showcase Your Project Management Skills
Since project management is key in this role, prepare examples of how you've successfully managed projects in the past. Highlight your ability to deliver on time and within scope, and be ready to discuss any challenges you faced and how you overcame them.
✨Demonstrate Customer Service Excellence
This position requires great customer service skills. Think of instances where you’ve gone above and beyond for a client. Be prepared to share how you ensure customer satisfaction and how you handle difficult situations.
✨Prepare for Technical Questions
Expect technical questions that test your troubleshooting skills and knowledge of systems like Active Directory and MS Exchange. Practice explaining your thought process when diagnosing issues, as this will show your analytical skills and depth of knowledge.
