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- Tasks: Lead the migration of Kronos systems and provide ongoing support and training.
- Company: Join a well-known Facilities Management organisation with a hybrid work culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career progression opportunities.
- Why this job: Make a real impact by enhancing workforce management solutions in a dynamic environment.
- Qualifications: 2-5 years experience with Kronos systems and strong analytical skills required.
- Other info: Exciting opportunity for career growth in a supportive team.
The predicted salary is between 45000 - 56700 £ per year.
Job Description
Kronos Support Analyst
Based out of any UK office – Hybrid work set up
£45,000 – £56,700 + Package
1 year FTC
Brief
Kronos Support Analyst needed for a well-known Facilities Management organisation based out of any UK office on a very much hybrid work set up who are looking to employ an experienced and well-rounded
Kronos Support Analyst on a 1-year FTC.
The successful candidate will be based within the Support Functions team, acting as the technical lead for the migration of Kronos Workforce Central (on premise, Time & Attendance solution) to UKG's SaaS solution, UKG Pro Workforce Management.
Additionally, the role will be incorporated by providing BAU support for the existing Kronos Workforce Central solution deployed across the business.
Traveling to sites may be required to provide first and second line support, administration, and training.
Benefits
- Salary: £45,000 – £56,700 per annum
- 25 day's holidays
- Variable annual bonus based 5-15%
- Pension Plan
- Career Progression
What the role entails:
Some of the main duties of the Kronos Support Analyst will include:
- Lead configuration workshops for Kronos Time & Attendance System.
- Lead business engagement and data validation workshops to gain understanding of HR data and requirements for the solution.
- Develop and oversee new client configurations within the solution, review configuration changes and support queries raised which include but are not limited to, reviewing pay rules, works rules, combination rules etc.
- Provision of training to new users and maintenance of training documentation.
- Lead and document internal system integration testing and user acceptance testing activities for new configurations, system changes and the migration to the SaaS solution.
- Monitor and maintain interfaces between the HR, reporting, and time & attendance solutions.
- Escalation and management of issues with the third-party Kronos support provision
- Creating and updating SOP's and supporting the transition into service
What experience you need to be the successful Kronos Support Analyst:
Technical Experience with Kronos
- Hands-on configuration of Kronos Workforce Central (WFC) or Workforce Dimensions (WFD), including: pay rules, work rules, and shift rules, accrual policies and leave management, scheduling templates and shift patterns
- Experience with Kronos reporting tools (Workforce Analytics, HyperFind queries, custom reports)
- Understanding of Kronos integrations with HRIS, payroll, and ERP systems (e.g., SAP, Workday, PeopleSoft)
- Troubleshooting Kronos system errors, security roles, and data inconsistencies.
Analytical & Reporting Skills
- Ability to analyse workforce data for trends, compliance, and efficiency improvements.
- Experience creating dashboards and performance metrics for labor utilisation.
- Strong skills with Excel, data analysis, and pivot tables.
- Experience preparing audits for timekeeping compliance.
Stakeholder Support & Training
- Supporting HR, Payroll, and Operations teams in using Kronos effectively.
- Documenting processes, creating user guides, and delivering end-user training.
- Serving as the liaison between IT, HR, and Payroll for Kronos issues.
General Qualifications
- Years of experience: Typically, 2-5 years with Kronos systems in an analyst or administrator role or similar
- Experience with system upgrades, patches, and testing.
- Strong problem-solving and communication skills.
This really is a fantastic opportunity for a Kronos Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Kronos Support Analyst employer: Gold Group Ltd
Contact Detail:
Gold Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kronos Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Kronos Support Analyst role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your Kronos knowledge. Make sure you can talk confidently about your experience with Workforce Central and any troubleshooting you've done. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure your application highlights your specific experience with Kronos systems and how you’ve supported HR and Payroll teams in the past. This will help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. Let’s get you that Kronos Support Analyst position!
We think you need these skills to ace Kronos Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Kronos Support Analyst role. Highlight your experience with Kronos systems, configuration skills, and any relevant training you've provided. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills: Since this role involves technical support and configuration, make sure to highlight your hands-on experience with Kronos Workforce Central or Workforce Dimensions. We want to know about your troubleshooting skills and any reporting tools you’ve used!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Gold Group Ltd
✨Know Your Kronos Inside Out
Make sure you brush up on your technical knowledge of Kronos systems, especially Workforce Central and Workforce Dimensions. Be ready to discuss your hands-on experience with configuration, pay rules, and reporting tools like Workforce Analytics.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled issues in the past, particularly with system errors or data inconsistencies. Highlight your analytical skills and how you've used them to improve efficiency or compliance in previous roles.
✨Engage with Stakeholders
Since this role involves supporting HR, Payroll, and Operations teams, think about how you can demonstrate your communication skills. Prepare to discuss how you've effectively trained users or documented processes in your previous positions.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to the migration to UKG Pro or troubleshooting issues. Practice articulating your thought process and decision-making steps clearly, as this will show your ability to lead and manage challenges.