Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex IT issues for users.
- Company: Join a leading organisation in Horsham, West Sussex, known for its innovative tech solutions.
- Benefits: Enjoy competitive salary, 33 days holiday, pension plan, and career progression opportunities.
- Why this job: Be part of a dynamic team that values problem-solving and offers real impact on user experiences.
- Qualifications: 5 years of IT support experience and expertise in Windows 10/11 required.
- Other info: This role involves travel across the Southeast to support users on-site.
The predicted salary is between 36000 - 60000 £ per year.
IT End-User Systems Technician needed for a leading organisation based in Horsham, West Sussex, who are looking to employ an experienced IT End-User Systems Technician with an in-depth knowledge of solving complex IT problems and ensuring end-users have seamless technology experiences.
Salary & Benefits
- Salary: Competitive
- 33 days' holiday
- Pension Plan
- Career Progression
- Training
Main Duties
- Provide advanced technical support - Diagnose and resolve complex issues
- Manage and maintain our Windows environment, PCs, laptops, and mobile devices running at peak performance
- Install, configure, and troubleshoot our PC and laptop environment
- Support remote and on-site users across the Southeast of England
Requirements
- Technical Problem-Solver - You have at least 5 years of hands-on IT Support experience
- Microsoft Environment Expert - You know Windows 10/11 inside and out and understand networking principles
- You have a valid driver's license and are comfortable travelling to support users at different locations
This really is a fantastic opportunity for an IT End-User Systems Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
IT End User Support employer: Gold Group Ltd
Contact Detail:
Gold Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT End User Support
✨Tip Number 1
Familiarise yourself with the latest Windows operating systems, especially Windows 10 and 11. Being able to demonstrate your expertise in these environments during discussions can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples of complex problems you've solved in previous roles, as this will showcase your technical problem-solving abilities.
✨Tip Number 3
Highlight your experience with remote support tools and techniques. Since the role involves supporting users across different locations, being able to talk about your proficiency in remote assistance will be a big plus.
✨Tip Number 4
Make sure to emphasise your willingness to travel and your valid driver's license. This shows that you're ready to meet the demands of the job and can provide on-site support when necessary.
We think you need these skills to ace IT End User Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your hands-on experience with Windows environments and troubleshooting. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention your experience with complex IT issues and how you ensure seamless technology experiences for end-users.
Highlight Relevant Skills: In your application, emphasise your technical skills, especially your expertise in Windows 10/11 and networking principles. This will show that you meet the key requirements of the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Gold Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with IT support, especially in a Windows environment. Highlight specific examples where you've diagnosed and resolved complex issues, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with the Company
Research the organisation and its IT infrastructure. Understanding their systems and any recent projects can help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare to walk through how you would handle specific technical problems or user scenarios, showcasing your logical approach and expertise.
✨Emphasise Your Communication Skills
As an IT End-User Systems Technician, you'll need to communicate effectively with non-technical users. Be ready to provide examples of how you've successfully explained complex concepts in simple terms to end-users.
