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For Companies At a Glance
- Tasks: Be the face of innovation, installing and maintaining cutting-edge diagnostic equipment.
- Company: Join a respected UK IVD company with over 40 years of experience in diagnostics.
- Benefits: Enjoy a competitive salary, performance bonuses, and a fully expensed company vehicle.
- Why this job: Make a real-world impact in healthcare while working with advanced technologies.
- Qualifications: Degree in Engineering or related field; experience in field service preferred.
- Other info: Opportunity for continuous professional development and a flexible work schedule.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Field Service Engineer
Are you an experienced Field Service Engineer supporting complex scientific or medical instrumentation? Do you thrive in the field, enjoy solving technical challenges, and want to work with technology that genuinely impacts patient care and laboratory performance?
We are recruiting a Field Service Engineer to support a portfolio of in vitro diagnostic (IVD) systems used within clinical laboratory environments. While this position sits firmly within the IVD market, we welcome applications from engineers with backgrounds in medical devices, laboratory automation, or life sciences instrumentation who are looking to move into diagnostics.
The Role
As part of a highly respected field service organisation, you will:
- Install, commission, service, and repair advanced IVD laboratory instruments
- Carry out preventative maintenance and respond efficiently to breakdowns
- Diagnose and resolve complex electro-mechanical, software, and system faults
- Support customers in hospital and pathology laboratory settings with a professional, customer-focused approach
- Deliver user training and technical guidance to optimise system performance
- Collaborate closely with internal technical support, engineering, and logistics teams
The ideal location for this role is Worcester, Stratford-upon-Avon, Gloucester, or Cheltenham, however the service territory extends beyond this area.
About You
- Proven experience as a Field Service Engineer within IVD, medical devices, laboratory automation, or life sciences instrumentation
- Strong technical capability across electronics, mechanics, and software-controlled systems
- The ability to work independently while maintaining high service standards
- Confidence working in regulated clinical or laboratory environments
- A full UK driving licence and flexibility to travel within a regional territory
- Previous IVD experience is beneficial but not essential, strong transferable instrumentation experience and the right attitude are key.
What’s On Offer
- Competitive base salary
- Quarterly performance-related bonus
- Company car or car allowance
- Comprehensive product training and ongoing development
- Attractive benefits and pension package
- A stable, well-established organisation with a strong service-led culture
Why Join?
You’ll be joining a company where field service engineers are trusted technical experts and central to customer success. Your work will directly support diagnostic technologies that underpin critical clinical decisions and laboratory efficiency.
Field Services Engineer employer: Gold Group Ltd
Contact Detail:
Gold Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with the latest diagnostic technologies and trends in the field. Being knowledgeable about cutting-edge instruments and their applications will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the medical diagnostics and life sciences sectors. Attend industry events, webinars, or local meetups to connect with others in the field. This can lead to valuable insights and potential referrals for job opportunities.
✨Tip Number 3
Prepare to demonstrate your troubleshooting skills in practical scenarios. Employers often look for candidates who can think on their feet, so consider practising common technical issues you might encounter in the role and how you would resolve them.
✨Tip Number 4
Showcase your customer service abilities during interviews. As a Field Service Engineer, you'll be the face of the company, so emphasising your communication skills and experience in providing exceptional support can set you apart from other candidates.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly in medical diagnostics or life sciences. Emphasise your troubleshooting skills and any technical training you've provided.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to install, maintain, and troubleshoot diagnostic equipment.
Highlight Soft Skills: In your application, don't forget to mention your excellent communication and customer-facing abilities. These are crucial for a Field Service Engineer who will be interacting with clients regularly.
Showcase Your Flexibility: Since the role requires a flexible schedule and readiness to travel, make sure to include examples of how you've successfully managed similar demands in previous positions.
How to prepare for a job interview at Gold Group Ltd
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific experiences where you've installed, maintained, or troubleshot diagnostic equipment. Highlight any relevant projects or challenges you've faced in previous roles.
✨Emphasise Communication Abilities
This role requires excellent communication skills, especially when providing technical training and support. Prepare examples of how you've effectively communicated complex information to clients or team members in the past. This will show your ability to be the face of innovation.
✨Demonstrate Problem-Solving Skills
Field Service Engineers often encounter unexpected issues. Be ready to discuss a time when you successfully resolved a technical problem under pressure. This will illustrate your troubleshooting skills and your commitment to reducing downtime for clients.
✨Research the Company and Its Products
Familiarise yourself with the company's history, values, and the specific diagnostic technologies they offer. Showing that you understand their products and how they impact the healthcare sector will demonstrate your genuine interest in the role and the company.
