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For Companies At a Glance
- Tasks: Install, service, and repair advanced laboratory instruments while providing top-notch customer support.
- Company: Join a respected organisation in the pharmaceuticals and medical devices sector.
- Benefits: Enjoy a quarterly bonus, comprehensive training, and an attractive benefits package.
- Why this job: Make a real impact in healthcare by supporting critical diagnostic technologies.
- Qualifications: Experience in field service engineering with strong technical skills is preferred.
- Other info: Flexible travel opportunities and a chance to grow in a stable, service-led culture.
The predicted salary is between 36000 - 60000 £ per year.
The Role
As part of a highly respected field service organisation, you will:
- Install, commission, service, and repair advanced IVD laboratory instruments
- Carry out preventative maintenance and respond efficiently to breakdowns
- Diagnose and resolve complex electro-mechanical, software, and system faults
- Support customers in hospital and pathology laboratory settings with a professional, customer-focused approach
- Deliver user training and technical guidance to optimise system performance
- Collaborate closely with internal technical support, engineering, and logistics teams
The ideal location for this role is Worcester, Stratford-upon-Avon, Gloucester, or Cheltenham, however the service territory extends beyond this area.
You’ll bring:
- Proven experience as a Field Service Engineer within IVD, medical devices, laboratory automation, or life sciences instrumentation
- Strong technical capability across electronics, mechanics, and software-controlled systems
- The ability to work independently while maintaining high service standards
- Confidence working in regulated clinical or laboratory environments
- A full UK driving licence and flexibility to travel within a regional territory
- Previous IVD experience is beneficial but not essential; strong transferable instrumentation experience and the right attitude are key.
What’s On Offer:
- Quarterly performance-related bonus
- Comprehensive product training and ongoing development
- Attractive benefits and pension package
- A stable, well-established organisation with a strong service-led culture
Why Join?
You’ll be joining a company where field service engineers are trusted technical experts and central to customer success. Your work will directly support diagnostic technologies that underpin critical clinical decisions and laboratory efficiency.
Field Service Engineer employer: Gold Group Limited
Contact Detail:
Gold Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service engineering world. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with IVD laboratory instruments and any successful projects you've completed. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers, especially around technical questions. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Field Service Engineer, especially in IVD or medical devices. We want to see how your skills match the job description, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a customer-focused approach, so let that personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved complex issues. We’re looking for engineers who can think on their feet, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Gold Group Limited
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical prowess. Brush up on the specifics of IVD laboratory instruments and be ready to discuss your experience with electronics, mechanics, and software-controlled systems. Prepare to explain how you've diagnosed and resolved complex faults in the past.
✨Showcase Your Customer Focus
This role requires a professional, customer-focused approach. Think of examples where you've gone above and beyond for customers, especially in clinical or laboratory settings. Be prepared to discuss how you deliver user training and technical guidance to optimise system performance.
✨Highlight Your Problem-Solving Skills
Field service work often involves troubleshooting on the spot. Prepare to share specific instances where you've successfully diagnosed and repaired equipment under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready to Discuss Travel Flexibility
Since the role requires travel within a regional territory, be upfront about your availability and willingness to travel. Mention any previous experiences that required flexibility and how you managed your time effectively while maintaining high service standards.
