At a Glance
- Tasks: Be the friendly face of our nursing home, greeting visitors and managing calls.
- Company: St David's, a caring nursing home in Ealing with a supportive environment.
- Benefits: Competitive pay, professional development, and employee recognition programs.
- Other info: Join a team that values your contributions and offers career growth.
- Why this job: Make a difference by helping others while gaining valuable experience.
- Qualifications: Experience in reception or switchboard duties and excellent communication skills.
The predicted salary is between 13.5 - 13.75 £ per hour.
St David's is a welcoming nursing home located in Ealing and known for its quality care. The facility features 75 bedrooms and offers a range of services, including physiotherapy, occupational therapy, rehabilitation, and provides respite and day care for individuals over the age of 18.
As a Receptionist, you’ll be our clients' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs. Additionally, you’ll be responsible for performing clerical tasks that support the care home's daily operations. From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.
Duties and Responsibilities- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers.
- To monitor visitor access and maintain security awareness.
- To provide general administrative and clerical support.
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc.
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities.
- Arranging for catering for meetings and daily office use.
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required.
- Additional administration duties may be requested from different departments.
- At least one year’s experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management.
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner.
- An organized approach and good attention to detail.
- Good IT skills including Excel, Word, Outlook and PowerPoint.
- From £13.50 TO £13.75 per hour.
- Employee of the Month.
- Long term service awards.
- Blue Light Card.
- Professional Development.
- Refer a Friend.
Receptionist employer: Gold Care Homes
St David's is an exceptional employer that prioritises a supportive and nurturing work environment for its staff. Located in Ealing, the nursing home offers competitive pay, professional development opportunities, and a culture that values long-term service and employee recognition. As a Receptionist, you will play a vital role in creating a welcoming atmosphere while enjoying benefits such as the Blue Light Card and the chance to be recognised as Employee of the Month.
