At a Glance
- Tasks: Be the friendly face of our nursing home, greeting visitors and managing calls.
- Company: St David's, a caring nursing home in Ealing with a supportive environment.
- Benefits: Competitive pay, professional development, and employee recognition programs.
- Other info: Join a team that values your contributions and offers career growth.
- Why this job: Make a difference by helping others while gaining valuable experience.
- Qualifications: Experience in reception or switchboard duties and excellent communication skills.
The predicted salary is between 13.5 - 13.75 £ per hour.
St David's is a welcoming nursing home located in Ealing and known for its quality care.
The facility features 75 bedrooms and offers a range of services, including physiotherapy, occupational therapy, rehabilitation, and provides respite and day care for individuals over the age of 18.
- About the
- Receptionist
Position: As a Receptionist, you'll be our clients' first point of contact, greeting them and providing guidance for their visit.
From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs.
Additionally, you'll be responsible for performing clerical tasks that support the care home's daily operations.
From answering phone calls, distributing mail, and scheduling meetings, you'll have a hand in all parts of the business.
Duties and Responsibilities
- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers
- To monitor visitor access and maintain security awareness
- To provide general administrative and clerical support
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
- Additional administration duties may be requested from different departments Requirements
- At least one year's experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
- An organized approach and good attention to detail
- Good IT skills including Excel, Word, Outlook and Power Point What we can offer you:- From £13.50 TO13.75 per hour - Employee of the Month- Long term service awards- Blue Light Card- Professional Development- Refer a Friend
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Gold Care Homes for the Receptionist role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Gold Care Homes, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Gold Care Homes, and how you can make a difference!
How to prepare for a job interview at Gold Care Homes
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Gold Care Homes.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Gold Care Homes appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Gold Care Homes supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
