At a Glance
- Tasks: Build relationships with prospective residents and families, guiding them through the care home journey.
- Company: Gold Care Homes, a leading independent care home group dedicated to elderly care.
- Benefits: Starting salary of £36,000, commission, car allowance, and professional development opportunities.
- Other info: Flexible working, employee recognition, and community engagement opportunities.
- Why this job: Make a real difference in people's lives while achieving sales targets in a caring environment.
- Qualifications: Experience in targeted sales, excellent communication skills, and a caring approach.
The predicted salary is between 36000 - 36000 € per year.
Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 45 care homes. We are looking for a Sales Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families. You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.
You will be an experienced sales professional, ideally with a background in complex or consultative sales within a targeted environment. While strong sales ability is essential, your natural empathy and relationship-building skills will be what truly sets you apart. In this role, you will support the sales and occupancy performance of our care home in the Harrow & West Drayton area, building strong connections with prospective residents, families, and key stakeholders to drive successful outcomes.
About you:
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- Excellent IT skills and familiarity with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
What you will be doing:
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
What you will need:
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
Benefits:
- Salary starting from £36,000 annually + Commission + Car allowance
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
If this sounds like your next opportunity, please apply with a current CV.
Peripatetic Customer Relations Manager in London employer: Gold Care Homes
Gold Care Homes is an exceptional employer, offering a supportive and empathetic work environment where you can make a meaningful impact in the lives of elderly residents and their families. With competitive salaries starting from £36,000, commission opportunities, and a strong focus on professional development, employees are encouraged to grow and thrive within the organisation. Located in the vibrant Harrow & West Drayton area, you will have the chance to build valuable community connections while enjoying a culture that values long-term service and employee recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Peripatetic Customer Relations Manager in London
✨Tip Number 1
Get to know the company inside out! Research Gold Care Homes, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that sets you apart from other candidates.
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself that highlights your sales experience and empathy. When you get the chance to speak with someone from Gold Care Homes, you’ll be ready to impress.
✨Tip Number 4
Don’t forget to follow up! After any conversations or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Peripatetic Customer Relations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Peripatetic Customer Relations Manager. Highlight your sales experience and relationship-building skills, as these are key for us at Gold Care Homes.
Show Your Empathy:In your application, let your caring nature shine through. We want to see how you can connect with prospective residents and their families, so share examples that showcase your empathetic approach.
Highlight Relevant Skills:Don’t forget to mention your IT skills and familiarity with CRM software like SalesForce. These are essential for managing enquiries and keeping track of your sales process, which is super important for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Gold Care Homes
✨Know Your Audience
Before the interview, take some time to research Gold Care Homes. Understand their values, mission, and the specific challenges they face in the care sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Peripatetic Customer Relations Manager, empathy is key. Prepare examples from your past experiences where you've successfully built relationships or supported clients through difficult decisions. Highlight how your caring approach has made a difference.
✨Demonstrate Your Sales Skills
Be ready to discuss your sales achievements in detail. Use metrics to illustrate how you've met or exceeded targets in previous roles. This will show that you not only have the skills but also the drive to succeed in a targeted environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to manage difficult enquiries or turn a negative experience into a positive one. Practising these responses will help you feel more confident during the interview.
