At a Glance
- Tasks: Build relationships with families and guide them through choosing a care home.
- Company: Gold Care Homes, a leading independent care home group for the elderly.
- Benefits: Starting salary of £36,000, commission, car allowance, and professional development.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while achieving sales targets.
- Qualifications: Experience in targeted sales and strong relationship-building skills.
The predicted salary is between 36000 - 36000 € per year.
About us
Gold Care Homes is a well-established independent care home group for the elderly, employing around 2,500 staff across 45 care homes. We are seeking a CRM to build trusting and positive relationships with key stakeholders, community ambassadors, prospective residents, and their families. You will be the first point of contact for enquiries, providing empathetic and supportive guidance throughout the journey of choosing a care home. You will be on hand to answer questions, offer reassurance, and support individuals and families through to their eventual move into one of our homes.
You will be an experienced sales professional, ideally with a background in complex or consultative sales within a target-driven environment. While strong sales capability is essential, your ability to demonstrate empathy and build meaningful relationships will be what sets you apart. This role will support homes across the Southern region, including South East London, Chessington, Kingston, Kingston upon Thames, and Brighton.
About you
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- Excellent IT skills and familiarity with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
What you will be doing
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
What you will need
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
Benefits
- Salary starting from £36,000 annually + Commission + Car allowance
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
Customer Relations Manager in London employer: Gold Care Homes
Gold Care Homes is an exceptional employer, offering a supportive and empathetic work environment where you can make a real difference in the lives of elderly residents and their families. With competitive salaries starting from £36,000, commission opportunities, and a commitment to professional development, we empower our staff to grow and thrive while fostering meaningful relationships within the community across the Southern region. Join us in creating a positive impact and enjoy the benefits of being part of a dedicated team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in London
✨Tip Number 1
Network like a pro! Attend local events and community gatherings to meet potential stakeholders and ambassadors. Building those relationships face-to-face can really set you apart from the competition.
✨Tip Number 2
Practice your pitch! You’ll want to be ready to explain how your experience aligns with the role of Customer Relations Manager. Make sure you can highlight your sales skills while also showcasing your empathetic approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for Gold Care Homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Relations Manager in London
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with people. We want to see how you can build trusting relationships, so share examples of how you've supported customers or clients in the past.
Tailor Your Experience:When detailing your work history, focus on your sales experience, especially in targeted roles. We’re looking for someone who can meet occupancy and revenue targets, so be specific about your achievements in similar environments.
Be Professional and Personable:Your written application should reflect both professionalism and a caring approach. Use a friendly tone while maintaining clarity and structure, as this will show us you can communicate effectively with our prospective residents and their families.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Gold Care Homes
✨Know Your Audience
Before the interview, take some time to research Gold Care Homes. Understand their values, mission, and the specific challenges they face in the care sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Relations Manager, empathy is key. Prepare examples from your past experiences where you've successfully built relationships or provided support to clients. Highlight how your empathetic approach has led to positive outcomes.
✨Demonstrate Sales Savvy
Be ready to discuss your sales experience in detail. Bring specific metrics or achievements to the table, such as how you met or exceeded targets in previous roles. This will showcase your ability to drive results while maintaining a customer-centric approach.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or how success is measured in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
