At a Glance
- Tasks: Build relationships with prospective residents and families, guiding them through their care home journey.
- Company: Gold Care Homes, a leading independent care home group for the elderly.
- Benefits: Starting salary of £36,000, commission, car allowance, and professional development opportunities.
- Other info: Flexible working, employee recognition, and community engagement opportunities.
- Why this job: Make a real difference in people's lives while achieving sales targets in a caring environment.
- Qualifications: Proven sales experience, excellent communication skills, and a caring approach.
The predicted salary is between 36000 - 36000 € per year.
About us
Gold Care Homes is a well-established independent care home group for the elderly employing around 2500 employees across 45 care homes. We are looking for a Sales Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families. You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.
You will be an experienced sales professional, ideally with a background in complex or consultative sales within a targeted environment. While strong sales ability is essential, your natural empathy and relationship-building skills will be what truly sets you apart. In this role, you will support the sales and occupancy performance of our care home in the Harrow & West Drayton area, building strong connections with prospective residents, families, and key stakeholders to drive successful outcomes.
About you
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- Excellent IT skills and familiarity with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
What you will be doing
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
What you will need
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
Benefits
- Salary starting from £36,000 annually + Commission + Car allowance
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
Peripatetic Customer Relations Manager in Harrow employer: Gold Care Homes
Gold Care Homes is an exceptional employer, offering a supportive and empathetic work environment where you can make a meaningful impact in the lives of elderly residents and their families. With competitive salaries starting from £36,000, commission opportunities, and a commitment to professional development, we foster a culture of growth and recognition, ensuring our employees feel valued and empowered. Located in the vibrant Harrow & West Drayton area, you will have the chance to build strong community connections while enjoying the benefits of a collaborative and caring team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Peripatetic Customer Relations Manager in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join community groups, and don’t be shy about introducing yourself. Building relationships can lead to opportunities that aren’t even advertised!
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Prepare a short, engaging introduction about yourself and what you bring to the table, especially your empathy and relationship-building skills.
✨Tip Number 3
Follow up after meetings or events. A quick email thanking someone for their time can go a long way. It shows you’re genuinely interested and keeps you on their radar. Plus, it’s a great way to remind them of your skills and experience!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from motivated candidates who are eager to join our team. Make sure to highlight your sales experience and your caring approach in your conversations and follow-ups.
We think you need these skills to ace Peripatetic Customer Relations Manager in Harrow
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your caring side! Share experiences where you've built relationships or supported someone through a tough time. This role is all about connecting with people, so make sure we feel that empathy in your words.
Highlight Your Sales Experience:We want to know about your sales journey! Be specific about your achievements in targeted sales roles and how you’ve met or exceeded targets. Use numbers and examples to show us what you can bring to the table.
Be Professional Yet Personable:While we love a friendly tone, remember to keep it professional. Your application should reflect your communication skills. Make it engaging but also clear and concise, showing us you can balance professionalism with warmth.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Gold Care Homes!
How to prepare for a job interview at Gold Care Homes
✨Know Your Audience
Before the interview, take some time to research Gold Care Homes. Understand their values, mission, and the specific challenges they face in the care sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Peripatetic Customer Relations Manager, empathy is key. Prepare examples from your past experiences where you've successfully built relationships or supported clients through difficult decisions. Highlight how your caring approach can make a difference in the lives of prospective residents and their families.
✨Demonstrate Your Sales Skills
Be ready to discuss your sales achievements and how you've met or exceeded targets in previous roles. Use specific metrics to illustrate your success, and explain how your consultative sales approach aligns with the needs of the elderly and their families.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if Gold Care Homes is the right fit for you.
