At a Glance
- Tasks: Be the friendly face of our care home, greeting visitors and managing calls.
- Company: Lynwood Care Centre, a warm and welcoming nursing home.
- Benefits: Earn £13/hour, enjoy professional development, and receive employee rewards.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Experience in reception or switchboard duties and excellent communication skills.
The predicted salary is between 13 - 13 £ per hour.
About the Home
Lynwood Care Centre is a warm and welcoming purpose-built nursing home offering a spacious and comfortable environment and 24-hour care and support for older adults.
Our home is divided into several smaller ‘houses,’ where our staff really get know their residents, allowing for a more personalised approach to the care we provide.
We are seeking an experienced Receptionist to provide weekend cover , working
About the Receptionist Position
As a Receptionist, you’ll be our clients' first point of contact, greeting them and providing guidance for their visit.
From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs.
Additionally, you’ll be responsible for performing clerical tasks that support the care home's daily operations.
From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.
Duties and Responsibilities
- To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
- To deal with queries from the public and customers
- To monitor visitor access and maintain security awareness
- To provide general administrative and clerical support
- Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
- Receive deliveries and arrange for their distribution.
- Typing of documents including letters, minutes, charts, notices etc
- Keeping the reception area tidy and its notice boards up to date.
- Book transport as required.
- Dealing with post and distributing to relevant departments, people.
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
- Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
- Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
- Additional administration duties may be requested from different departments
Requirements
- At least one year’s experience of switchboard/receptionist duties.
- The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
- Good Time Management
- Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
- An organized approach and good attention to detail
- Good IT skills including Excel, Word, Outlook and Power Point
Benefits
- Salary £13.00 per hour
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
Weekend Receptionist in Greenham employer: Gold Care Homes
Emberbrook Care Home is an exceptional employer that prioritises the well-being of both its residents and staff. Located in the picturesque Thames Ditton, we foster a supportive work culture that encourages personal and professional growth through ongoing training and development opportunities. Our commitment to delivering high-quality care is matched by our dedication to creating a fulfilling and rewarding environment for our employees, making it a truly meaningful place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Greenham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gold Care Homes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gold Care Homes and let us see your personality shine through!
We think you need these skills to ace Weekend Receptionist in Greenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gold Care Homes.
Get Familiar with Our Brand:Before applying, take some time to learn about Gold Care Homes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gold Care Homes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gold Care Homes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gold Care Homes will surely appreciate.
