At a Glance
- Tasks: Build relationships with families and guide them through choosing a care home.
- Company: Gold Care Homes, a leading independent care home group for the elderly.
- Benefits: Starting salary of £36,000, commission, car allowance, and professional development.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real difference in people's lives while achieving sales targets.
- Qualifications: Experience in targeted sales and strong relationship-building skills.
The predicted salary is between 36000 - 36000 € per year.
Gold Care Homes is a well-established independent care home group for the elderly, employing around 2,500 staff across 45 care homes. We are seeking a CRM to build trusting and positive relationships with key stakeholders, community ambassadors, prospective residents, and their families. You will be the first point of contact for enquiries, providing empathetic and supportive guidance throughout the journey of choosing a care home. You will be on hand to answer questions, offer reassurance, and support individuals and families through to their eventual move into one of our homes.
You will be an experienced sales professional, ideally with a background in complex or consultative sales within a target-driven environment. While strong sales capability is essential, your ability to demonstrate empathy and build meaningful relationships will be what sets you apart. This role will support homes across the Southern region, including South East London, Chessington, Kingston, Kingston upon Thames, and Brighton.
About you:
- Proven experience in targeted sales roles.
- Ability to create and nurture relationships and referrals with key stakeholders.
- Excellent IT skills and familiarity with using a sales CRM software package such as SalesForce.
- Excellent communication skills.
- Presentation skills.
- Target driven and customer centric.
- Empathetic and caring approach.
What you will be doing:
- Managing all enquiries professionally and in a timely manner.
- Meeting set occupancy and revenue targets.
- Advancing enquiries through the sales process and conducting show rounds.
- Exceeding customer expectations and delivering a first-class customer experience.
- Business development and networking.
- Local marketing, including organising and managing events at the care home.
- Building awareness of the care home and establishing links and partnerships in the local community.
- Administrative duties, such as move in and contract paperwork.
What you will need:
- A flexible approach to the needs of our customers and an understanding of the issues that older people face.
- A full UK driving licence.
- A positive attitude.
- Ability to meet targets and KPIs and deliver results.
Benefits:
- Salary starting from £36,000 annually + Commission + Car allowance
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
If this sounds like your next opportunity, please apply with a current CV.
Customer Relations Manager employer: Gold Care Homes
Gold Care Homes is an exceptional employer, offering a supportive and empathetic work environment where you can make a real difference in the lives of elderly residents and their families. With competitive salaries starting from £36,000, commission opportunities, and a commitment to professional development, we empower our staff to grow and thrive within our 45 care homes across the Southern region. Join us in fostering meaningful relationships and delivering first-class customer experiences in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with community ambassadors. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your personality! When you get the chance for an interview or a casual chat, let your empathy and caring nature shine through. Remember, they want someone who can connect with residents and families.
✨Tip Number 3
Be proactive! Don’t wait for opportunities to come to you. Follow up on enquiries, ask questions, and show genuine interest in the role and the company. It shows you're serious about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Gold Care Homes. Let’s make it happen!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relations Manager. Highlight your experience in targeted sales and relationship building, as these are key for us at Gold Care Homes.
Showcase Your Empathy:In your application, don’t just list your skills; share examples that demonstrate your empathetic approach. We want to see how you’ve supported individuals and families in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Gold Care Homes
✨Know Your Audience
Before the interview, take some time to research Gold Care Homes. Understand their values, mission, and the specific challenges they face in the care sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Relations Manager, empathy is key. Prepare examples from your past experiences where you've successfully built relationships or provided support to clients. Highlight how your empathetic approach has made a difference in those situations.
✨Demonstrate Sales Savvy
Be ready to discuss your sales experience in detail. Think of specific instances where you met or exceeded targets, especially in complex sales environments. Use metrics to back up your achievements, as this will demonstrate your capability in a target-driven role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if Gold Care Homes is the right fit for you.
