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- Tasks: Join us as a Care Home Admin, handling reception duties and supporting our vibrant community.
- Company: Lucton House in Birmingham offers a lively environment with modern apartments and a focus on personalised care.
- Benefits: Enjoy a salary starting at £28,000, perks like Employee Assistance Programme, and professional development opportunities.
- Why this job: Be part of a caring team that creates memorable experiences while making a positive impact on residents' lives.
- Qualifications: Experience in administration is essential; familiarity with Microsoft Office is a plus.
- Other info: Flexible hours up to 30 per week, with occasional weekends required.
The predicted salary is between 28000 - 39200 £ per year.
About the Home:
At Lucton House in Birmingham, every day is a celebration. Our modern apartments overlook lush gardens, setting the stage for a vibrant community life. From arts & crafts to wine evenings, there’s always something to look forward to. With personalized care at its heart, Lucton House blends the comforts of home with the joys of community living. Join us, and let’s create memories together.
We are looking for an experienced administrator to join our team, working up to 30 hours per week (with occasional weekends).
What you will be doing!
- General reception duties, taking calls, transferring to departments, greeting visitors
- Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
- To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
- To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
- To coordinate the duty rota, liaise with Bank and Agency staff when required.
- To sort and distribute mail accordingly throughout the Home.
- You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
- Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
- Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices.
- Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
- Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
- Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
- Prepare and submit data relating to petty cash and wages totals-monthly
- Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
- Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
- Attend training courses and sessions as required.
- Maintain client, staff and business confidentiality at all times.
- Prepare and maintain stationary orders, stock and records.
- To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
- To ensure all internal and external customer interactions are met with a welcoming and professional manner.
Benefits:
- Salary from £28,000 per annum
- Employee Assistance Programme
- Perkbox
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
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Care Home Admin employer: Gold Care Homes
Contact Detail:
Gold Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Admin
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Office. Being proficient in these applications will not only help you stand out but also demonstrate your readiness to handle the administrative tasks effectively.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully managed communication in previous roles. Since this position involves greeting visitors and handling inquiries, being able to articulate your experience in customer service will be a big plus.
✨Tip Number 3
Research Lucton House and its community activities to understand their culture and values. This knowledge will allow you to tailor your conversations during interviews, showing that you're genuinely interested in contributing to their vibrant community life.
✨Tip Number 4
Prepare to discuss your experience with financial documentation and invoicing processes. Since the role involves managing invoices and liaising with finance departments, demonstrating your familiarity with these tasks will help you make a strong impression.
We think you need these skills to ace Care Home Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in care settings. Emphasise skills like record keeping, diary management, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community living and personalised care. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, organisation, and attention to detail. These are crucial for managing reception duties and liaising with staff and clients.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Gold Care Homes
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Care Home Admin. Familiarise yourself with tasks like managing correspondence, payroll preparation, and liaising with staff. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As an administrator, effective communication is key. Be prepared to discuss how you've handled phone enquiries, greeted visitors, or resolved issues in previous roles. Use specific examples to illustrate your ability to maintain professionalism and clarity in all interactions.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills, so be ready to talk about how you manage multiple tasks, such as coordinating duty rotas and maintaining accurate records. Share examples of how you've successfully prioritised tasks in a busy environment.
✨Demonstrate Your Tech Savviness
Since the job involves using Microsoft Office and other software, be prepared to discuss your proficiency with these tools. Mention any relevant experience you have with data entry, document preparation, or financial record-keeping to show you're up to the task.
