At a Glance
- Tasks: Build relationships with prospective residents and families, guiding them through their care home journey.
- Company: Gold Care Homes, a leading independent care home group for the elderly.
- Benefits: Competitive salary starting from £38,000, commission, car allowance, and professional development.
- Other info: Join a supportive team with opportunities for career growth and community engagement.
- Why this job: Make a real difference in people's lives while achieving your sales targets.
- Qualifications: Experience in targeted sales, excellent networking skills, and a caring approach.
The predicted salary is between 40000 - 42000 £ per year.
About us: Gold Care Homes is a well-established independent care home group for the elderly employing around 3000 employees across 48 care homes.
We are looking for a Customer Relations Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.
You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in.
You will be an experienced sales professional, ideally with a background in complex or consultative sales within a targeted environment.
While strong sales ability is essential, your natural empathy and relationship-building skills will be what truly sets you apart.
In this role, you will support the sales and occupancy performance of our care homes in the Wiltshire and Oxfordshire area, building strong connections with prospective residents, families, and key stakeholders and working alongside Home Managers and their teams to drive successful outcomes.
About you: Proven experience in targeted sales roles.
Excellent networking and business development skills.
Ability to create and nurture relationships and referrals with key stakeholders.
You will have excellent IT skills and you will be familiar with using a sales CRM software package such as Sales Force.
Excellent communication skills.
Presentation skills.
Target driven and customer centric.
Empathetic and caring approach.
What you will be doing: Managing all enquiries professionally and in a timely manner.
Meeting set occupancy and revenue targets.
Advancing enquiries through the sales process and conducting show rounds.
Exceeding customer expectations and delivering a first-class customer experience.
Business development and networking.
Supporting planned marketing activity at the care homes.
Building awareness of the care home and establishing links and partnerships in the local community.
What you will need: A flexible approach to the needs of our customers and an understanding of the issues that older people face.
A full UK driving licence.
A positive attitude.
Ability to meet targets and KPIs and deliver results.
Benefits: Salary starting from £38,000 subject to experience annually + Commission + Car allowance OTE 60k+Employee of the Month Long term service awards Blue Light Card Professional Development Refer a Friend If this sounds like your next opportunity, please apply with a current CV.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Relations Manager in Calne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gold Care Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gold Care Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer Relations Manager in Calne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gold Care Homes:Your cover letter is your chance to shine! Tell us why you want to work at Gold Care Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gold Care Homes!
How to prepare for a job interview at Gold Care Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
