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- Tasks: Support client onboarding, drive product adoption, and build strong relationships with stakeholders.
- Company: Join Goji, a leader in transforming the alternative investment industry.
- Benefits: Enjoy competitive salary, generous holiday, private medical, and work-from-home allowances.
- Why this job: Make a real impact in a high-growth B2B SaaS environment while developing your career.
- Qualifications: 3+ years of experience in customer success or related fields.
- Other info: Dynamic London office with opportunities for professional growth and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Hello. We provide market-leading platform technology to the alternative investment industry. Access to private markets is increasing but 20th century technology cannot support or scale to meet these market demands and opportunities. Trillions of pounds of new inflows from institutional and individual investors are expected in the coming years, and the industry needs to adapt. At Goji we are driving the transformation of the industry. From frictionless investor onboarding, to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network. Goji was acquired by Euroclear Group in 2022. Our shared vision is to enhance Euroclear's infrastructure with digitised private fund capabilities, creating a global network that seamlessly connects participants and catalyses their growth.
Our clients include asset managers who want to access and onboard more private fund investors, fund administrators who want to offer a private fund service that drives growth, and distributors who want low-friction access to private funds of their choice. We are headquartered in the UK and FCA-regulated.
The role
Goji is looking for a Senior Customer Success Executive to join our Commercial team. This is a crucial, high-impact role that blends traditional Customer Success duties with key responsibilities supporting our business growth initiatives - specifically supporting our sales efforts on RFPs/RFIs and helping to develop and implement a partnership strategy. You will be instrumental in ensuring our clients thrive while actively contributing to our new business development and partnerships. If you have 3+ years of experience and are looking for a role that offers exposure to multiple facets of a B2B SaaS business, this is a great fit.
Requirements
- Client Onboarding: Support on client onboarding to ensure a smooth and positive start, collaborating with Operations, Product, and Commercial teams to tailor the experience to client needs.
- Adoption & Growth: Drive product adoption and promote growth from existing clients by identifying and acting on opportunities to enhance their use of the Goji platform.
- Proactive Health Monitoring: Proactively monitor customer health, anticipate client challenges, and address potential issues before they escalate, ensuring long-term client success and reducing churn.
- Relationship Building: Build strong relationships with key stakeholders to foster trust, collaboration, and advocacy for the Goji platform.
- RFP/RFI Coordination: Support the response process for Requests for Proposals (RFPs) and Requests for Information (RFIs) as a key contributor covering multiple aspects of the response.
- Partnership Implementation Support: Assist in the development and operational implementation of Goji's partnership strategy. This involves researching and documenting potential partners, tracking ongoing alliance activities, and supporting the cultivation of these relationships.
- Platform Demos: Develop expert level knowledge of the Goji platform and be responsible for completing customised set up for delivering compelling platform demos to late-stage prospects and existing clients.
- Sales & CS Support: Produce high-quality client and late-stage prospect-facing materials to support both sales cycles and client adoption efforts.
Benefits
We're proud to be able to offer a market-leading benefits package:
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year
- One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
The successful candidate will need to complete background checks and provide references prior to their start date.
Senior Customer Success Executive in London employer: Goji
Contact Detail:
Goji Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Goji on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing Goji inside out. Familiarise yourself with their platform and recent news. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Showcase your customer success skills! Be ready to share specific examples of how you've driven client growth and tackled challenges in previous roles. We want to see how you can make an impact at Goji.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Goji team.
We think you need these skills to ace Senior Customer Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and B2B SaaS. We want to see how your skills align with our mission at Goji, so don’t hold back on showcasing relevant achievements!
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build strong relationships with clients and stakeholders. We’re all about collaboration here at Goji, so let us know how you’ve fostered trust and advocacy in your previous roles.
Highlight Your Problem-Solving Abilities: We love proactive thinkers! Share examples of how you've anticipated client challenges and resolved issues before they escalated. This will show us that you’re ready to ensure long-term client success and reduce churn.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Goji
✨Know the Goji Platform Inside Out
Before your interview, make sure you dive deep into understanding the Goji platform. Familiarise yourself with its features and how it addresses the needs of clients in the alternative investment industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Success Experience
Prepare to discuss specific examples from your past roles where you've successfully onboarded clients or driven product adoption. Highlight any metrics or outcomes that demonstrate your impact. This will illustrate your capability to thrive in a Senior Customer Success Executive position.
✨Prepare for RFP/RFI Scenarios
Since the role involves supporting RFPs and RFIs, think about how you would approach these tasks. Be ready to discuss your experience with proposal writing or any relevant projects. If you can, bring examples of successful proposals you've worked on to showcase your skills.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences at Goji and express your enthusiasm for the company's mission. A strong rapport can leave a lasting impression and demonstrate your interpersonal skills, which are crucial for this role.
