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- Tasks: Support our customers with day-to-day platform operations and manage investor onboarding.
- Company: Join Goji, a leading tech firm transforming the alternative investment industry.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and work-from-abroad options.
- Other info: Flexible working hours and a vibrant office culture await you!
- Why this job: Be part of a dynamic team redefining private markets and making a real impact.
- Qualifications: Strong communication skills and attention to detail; client management experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Hello. We’re Goji. We provide market-leading platform technology to the alternative investment industry. While access to private markets is increasing, 20th-century technology cannot scale to meet modern demands. With trillions of pounds of new inflows expected in the coming years, Goji is driving the transformation of the industry. From frictionless investor onboarding to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network.
Now part of the Euroclear Group, Goji sits at the intersection of global stability and scale-up agility. Together, we have built a global network for private market funds that seamlessly connects participants and catalyses their growth.
The Goji standard: Our people define our culture and drive our success. Year after year, "the #1 reason" our team loves Goji, as proven by our employee surveys. Here you are not just a number. You are a vital part of a high-performing team, working alongside dedicated colleagues in an inclusive culture built on trust, alignment, and shared success.
Agility, anchored in excellence: Join a team that is redefining how private markets operate. By working with a commercial mindset anchored in the highest professional standards, our people are delivering industry-wide impact. Backed by the global stability of Euroclear whilst maintaining scale-up agility, you are empowered to take real ownership of your work. We have built a culture of accountability that values honesty, discipline, and the technical rigour required to constantly raise our professional standards.
Balance that enables growth: We support our team with a market-leading benefits package, because we know people thrive when they feel supported. That’s why we offer more than just the basics. From enhanced annual leave and work from abroad policies to sabbatical opportunities and wellbeing days, our benefits are designed to ensure you can recharge effectively. We offer comprehensive health and life benefits, providing the security and balance required to bring your best to the table every day.
We are headquartered in the UK and FCA-regulated.
The Role: Goji is looking for an Operations Executive to join our Investment Operations team to support our growing portfolio of customers! As a part of our Operations team, you will provide day-to-day platform support (through live chat, email and phone!) and be the first port of call for our investors. You may also find yourself managing Investor onboarding, KYC checks, ISA administration services, payment allocation and tracking.
How will you help?
- Maintain the customer database and support retention.
- Reconciling transactions and contributing to administrative systems.
- Preparation and processing of all ISA subscriptions and transfers.
- Supporting the compliance team with AML processes.
- Support other areas of the business and key stakeholders.
- Shift work to support our Enterprise Operations team during peaks of activity.
- You’ll be the friendly, efficient and effective first point of contact for our clients.
- Helping the team further to grow our internal knowledge base and procedural guides.
- Designing and implementing scalable processes to facilitate the expansion of our product offering.
What you’ll bring:
- Accuracy, numeracy, and attention to detail.
- Ability to maintain high standards, delivering repeatable processes to tight deadlines.
- Comfortable with shift work covering US time zones to support our Enterprise Operations team during peaks of activity.
- Excellent communication skills - oral and written.
- Previous experience in client management.
- Understanding customers' needs and putting them first.
- Adaptable and enjoy working in a fast-paced environment.
- KYC Knowledge isn’t a requirement - but is a bonus!
How we work: As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication:
- Curiosity before judgement
- Communicate candidly
- Seeking simplicity
- Stay disciplined
- Consider the customer
We’re proud to be able to offer a market-leading benefits package:
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year; One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
The successful candidate will need to complete background checks and provide references prior to their start date.
Operations Executive employer: Goji, Euroclear group
Contact Detail:
Goji, Euroclear group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Goji on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Goji's mission and values. Show us how your skills align with our culture of agility and excellence. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your communication skills! As an Operations Executive, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Goji team!
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like client management and attention to detail.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t shy away from demonstrating your written skills in your application. Use clear and concise language to convey your points effectively.
Highlight Your Adaptability: We love candidates who can thrive in a fast-paced environment! Share examples of how you’ve adapted to changing situations or managed multiple tasks efficiently in your previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Goji, Euroclear group
✨Know the Company Inside Out
Before your interview, make sure you understand Goji's mission and values. Familiarise yourself with their platform technology and how it impacts the alternative investment industry. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Customer Focus
As an Operations Executive, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to understand customer needs and put them first.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, so be ready to discuss how you maintain high standards in your work. Bring up specific instances where your attention to detail made a difference, especially in fast-paced environments or when meeting tight deadlines.
✨Be Ready for Shift Work Questions
Since the role involves shift work covering US time zones, be prepared to discuss your flexibility and willingness to adapt. Share any previous experiences where you've successfully managed shifts or worked during unconventional hours, showing that you're up for the challenge.