At a Glance
- Tasks: Support our customers with day-to-day platform assistance and manage investor onboarding.
- Company: Join Goji, a leader in alternative investment technology, now part of Euroclear.
- Benefits: Enjoy competitive salary, generous holiday, health benefits, and work-from-abroad options.
- Other info: Work in a supportive culture that values curiosity, simplicity, and honest communication.
- Why this job: Be part of a dynamic team transforming private markets and making a real impact.
- Qualifications: Attention to detail, excellent communication skills, and client management experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Hello. We're Goji. We provide market-leading platform technology to the alternative investment industry. While access to private markets is increasing, 20th-century technology cannot scale to meet modern demands. With trillions of pounds of new inflows expected in the coming years, Goji is driving the transformation of the industry. From frictionless investor onboarding to aggregating subscriptions and making any private fund accessible, we are solving the challenges that will unlock growth for all participants in our network.
Now part of the Euroclear Group, Goji sits at the intersection of global stability and scale-up agility. Together, we have built a global network for private market funds that seamlessly connects participants and catalyses their growth.
The Goji standard: Our people define our culture and drive our success. Year after year, "the #1 reason" our team loves Goji, as proven by our employee surveys. Here you are not just a number. You are a vital part of a high-performing team, working alongside dedicated colleagues in an inclusive culture built on trust, alignment, and shared success.
Agility, anchored in excellence: Join a team that is redefining how private markets operate. By working with a commercial mindset anchored in the highest professional standards, our people are delivering industry-wide impact. Backed by the global stability of Euroclear whilst maintaining scale-up agility, you are empowered to take real ownership of your work. We have built a culture of accountability that values honesty, discipline, and the technical rigour required to constantly raise our professional standards.
Balance that enables growth: We support our team with a market-leading benefits package, because we know people thrive when they feel supported. That’s why we offer more than just the basics. From enhanced annual leave and work from abroad policies to sabbatical opportunities and wellbeing days, our benefits are designed to ensure you can recharge effectively. We offer comprehensive health and life benefits, providing the security and balance required to bring your best to the table every day.
We are headquartered in the UK and FCA-regulated.
The Role: Goji is looking for an Operations Executive to join our Investment Operations team to support our growing portfolio of customers! As a part of our Operations team, you will provide day-to-day platform support (through live chat, email and phone!) and be the first port of call for our investors. You may also find yourself managing Investor onboarding, KYC checks, ISA administration services, payment allocation and tracking.
How will you help?
- Maintain the customer database and support retention.
- Reconciling transactions and contributing to administrative systems.
- Preparation and processing of all ISA subscriptions and transfers.
- Supporting the compliance team with AML processes.
- Support other areas of the business and key stakeholders.
- Shift work to support our Enterprise Operations team during peaks of activity.
- You’ll be the friendly, efficient and effective first point of contact for our clients.
- Helping the team further to grow our internal knowledge base and procedural guides.
- Designing and implementing scalable processes to facilitate the expansion of our product offering.
What you’ll bring:
- Accuracy, numeracy, and attention to detail.
- Ability to maintain high standards, delivering repeatable processes to tight deadlines.
- Comfortable with shift work covering US time zones to support our Enterprise Operations team during peaks of activity.
- Excellent communication skills - oral and written.
- Previous experience in client management. Understanding customers' needs and putting them first.
- Adaptable and enjoy working in a fast-paced environment.
- KYC Knowledge isn’t a requirement - but is a bonus!
How we work: As a company, we like to create an atmosphere where everyone can directly influence the way we work. Our values encourage curiosity, simplicity and honest communication:
- Curiosity before judgement
- Communicate candidly
- Seeking simplicity
- Stay disciplined
- Consider the customer
We’re proud to be able to offer a market-leading benefits package:
- Competitive salary
- Opt-in pension with 5% Goji contribution (3% minimum employee contribution)
- 25 days of holiday, plus 1 day for each year of service, up to 30 days
- Private medical, including dental, optical and audiological from Vitality
- Life insurance, critical illness cover and income protection
- Enhanced maternity, paternity and adoption leave
- Optional Sabbatical leave after 3 years continuous service
- Work from abroad allowance
- Two paid Wellbeing Days each year
- One paid Volunteering Day per calendar year
- Cycle to work scheme
- Allowances for additional work from home equipment
- Supplementary support available for those with additional needs
- Stylish London-based office
The successful candidate will need to complete background checks and provide references prior to their start date.
Operations Executive in London employer: Goji, Euroclear group
At Goji, we pride ourselves on being an exceptional employer that values each team member as a vital contributor to our success. Our inclusive culture fosters collaboration and accountability, while our market-leading benefits package ensures that employees enjoy a healthy work-life balance and ample opportunities for personal and professional growth. Located in the heart of London, we offer a dynamic work environment where innovation thrives, empowering you to make a meaningful impact in the alternative investment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Goji, Euroclear group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Goji, Euroclear group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Goji, Euroclear group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Goji, Euroclear group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Goji, Euroclear group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Goji, Euroclear group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Goji, Euroclear group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
