GFIE- 480- Briefing & Business Support Officer - DWP - Wrexham in Wales

This role at The Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, or are in their resettlement period and due to leave the Armed Forces within a reasonable time frame, or Military Spouse/Partner: Your current partner must still be serving or was discharged within the last 12 months. We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so.

As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers. The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

About the job:

The Reporting, Briefing & Support / Leadership Planning Support Teams provide logistical, information and data support to senior leaders in the Planning and Reporting areas as well as direct colleagues in DWP Capability Learning and Talent and their internal customers.

Job Overview:

This is a varied, predominantly virtual role spanning the work of two discreet team areas that form the backbone of a busy work area. One team faces inwards to Capability Learning and Talent whilst the other also faces towards stakeholders requesting learning for their team members. The role requires working flexibly with appropriate support and guidance.

Below are examples of the range of activities (not exhaustive):

• Work with stakeholders to action their queries, offering advice and establishing required outcomes.
• Maintain trackers affecting own areas of work and where necessary analyse data produced by these.
• Ensure compliance on mandatory annual learning and Senior Leaders are kept updated on completion and Notification of Change.
• Ensure communications are appropriate and the best channel used and GDPR applied.
• Support production of ‘How to Guides / Process maps’ for team’s work activities.
• Engage in team and Directorate level activities including calls and meetings with senior leaders.
• Learn to work autonomously with appropriate levels of support.
• Provide Secretariat diary support, for example: Booking DWP venues for F2F meetings, booking travel when needed, booking accommodation, ensuring agenda templates are available, rota maintained and any amendments required to SLT meeting schedules.
• Support with communications.
• Participate in team email rota monitoring and responding to and escalating queries appropriately.

You will need to:

• Be active in building working relationships with colleagues ensuring collaboration across teams and within your own team.
• Embrace intent-based leadership encouraging colleagues to do the same.
• Learn to work autonomously in your own area of work with a focus on the quality of your outputs.
• Focus on your own and other people’s wellbeing.
• Meet deadlines but confidently communicate should delays arise.
• Use appropriate communication options that fit the diverse needs of colleagues ensuring quality and accessibility are considered.
• Lead and engage in meetings with colleagues.
• Share your thoughts on potential improvements to team processes.
• Be open to delivering a digital by default service.
• Be curious about DWP’s policies and guidance that support both your area of work and you as an individual.
• Always act in a fair, inclusive, and respectful way.
• Be responsible for self and team development.

You will use the following skills:

• Possess MS Office skills e.g. MS Excel, MS Outlook and Office 365 including SharePoint, PowerPoint but with focus on MS Excel.
• Strong focus on accuracy.
• Strong communication skills, learning to have confidence in using your own initiative.
• Collaborate with colleagues and stakeholders.
• Manage your own workload supporting colleagues by managing competing priorities and assessing impacts and risk.
• Analyse areas of work, evaluate outcomes and make evidence-based decisions.
• Have a positive flexible attitude to achieve outcomes in a fast-changing environment.
• Learn to work autonomously and as part of a team to achieve personal and team goals.

To apply we will need:

• A completed Expression of Interest form - please request this form quoting reference GFIE-480.
• A copy of your CV.

This should be sent via e-mail.

Requirements and Timeline:

Informal interviews with candidates are expected to take place in March by MS Teams and it is hoped that successful candidates start following successful security checks.