GFIE-479 - Recruitment Officer - DWP – Wrexham in Wales

This role at The Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, or are in their resettlement period and due to leave the Armed Forces within a reasonable time frame, or Military Spouse/Partner: Your current partner must still be serving or was discharged within the last 12 months. We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so.

As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers. The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

The role sits within the Location and Recruitment Support Team (LaRS), part of the wider Performance and Reporting Team. The LaRS team is a small but geographically diverse virtual team spread across sites throughout the UK. Hybrid working is embedded in our team with a requirement that a minimum 40% of our time is spent in the office. We work together at the heart of DWP Capability, Learning & Talent (CLT) to ensure that the recruitment needs of our stakeholders are delivered at pace with a strong emphasis on accuracy and fairness for all candidates.

The successful candidate must have experience working on recruitment campaigns. They will have a short period of buddying with experienced team members but will need to step into the role and work independently quickly due to high volumes of work on the team. Due to the fast-paced nature of recruitment, work priorities can change rapidly with the team needing to be flexible and move between different tasks at short notice.

• Working at pace, often across multiple different recruitment campaigns, balancing competing priorities.
• Problem solving when unexpected situations arise, acting quickly, calmly and professionally to resolve critical issues.
• Drafting communications for a range of stakeholders including candidates, Vacancy Holders, Sift and Interview panellists and recruitment partners.
• Accountability for administering and uploading content onto our CLT wide SharePoint hub page.
• Creating custom permissions groups on SharePoint.
• Creating virtual interviews in Outlook, manually amending default settings to protect candidate confidentiality and support agreed reasonable adjustments.
• Preparing documents for sift and interview panellists and checking returned documents for accuracy, liaising with panels if any corrections are required.
• Acting as the interview receptionist during periods of interviewing, ensuring the smooth running of all virtual interviews.
• Maintaining the highest level of confidentiality of all recruitment activity.
• Gathering sensitive information from candidates.
• Ensuring compliance with GDPR and DWP diversity commitments.
• Working with high volumes of applications on the vX Applicant Tracking System, including downloading application forms, uploading results, ID documentation and posting notices.
• Monitoring multiple email inboxes, responding to queries and escalating to HEO’s when appropriate.
• Populating large volumes of data accurately onto multiple excel spreadsheets.
• Confidently speaking to candidates and stakeholders via phone to gather information, provide advice and answer questions.

The duties/responsibilities listed above are not exhaustive.

• Ability to work at pace, independently managing own workload to meet tight deadlines and responding flexibly to effectively manage competing priorities in a fast-changing environment.
• Excellent communication skills using a variety of communication methods including telephone, digital and email.
• Strong skills working on SharePoint, Excel, Word and Outlook. Able to work independently on each of these products.

• Experience of working as part of a team.
• Experience of working using a computer.

To apply we will need a completed Expression of Interest form - please request this form quoting reference GFIE-479. A copy of your CV should be sent via e-mail.

Informal interviews with candidates are expected to take place in March by MS Teams and it is hoped that successful candidates start following successful security checks.