At a Glance
- Tasks: Support individuals and families towards financial independence through work and tailored coaching.
- Company: Join the Department for Work and Pensions, the UK's largest public service department.
- Benefits: Competitive salary, flexible working hours, and a commitment to inclusivity.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills and a passion for helping others succeed.
The predicted salary is between 32137 - 37616 £ per year.
This role at the Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, are in your resettlement period and due to leave the Armed Forces within a reasonable time frame, or Military Spouse/Partner: your current partner must still be serving or was discharged within the last 12 months.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. The Work Coach role helps individuals and families towards financial independence through work and enables them to claim the support they need as they progress. Work Coaches are customer-focused and able to deliver exceptional service with empathy and compassion to people who need their support.
Job details:
- Organisation: The Department for Work and Pensions (DWP)
- Job Grade: Executive Officer (EO)
- Positions available: 6 (1 per location)
- Salary: Outer London £35,615, Inner London £37,016, National £32,137
- Location: BROMLEY (outer London); ENFIELD (outer London); HARROW (outer London); IPSWICH (National); FOREST HILL (inner London); LONDON (inner London)
- Contract Length: 18 months
- Hours: The full-time working week in DWP is 37 hours. You may be required to work at any time between the hours of 7.45 am and 8:00 pm on any day between Monday to Friday, and 8.45 am to 5:00 pm on Saturday. Managers will agree working patterns with successful applicants within these business hours and review these as appropriate. Part-time and job-sharing patterns are available but must meet business needs.
About the job:
We are committed to being an equal opportunities employer and aspire to being the most inclusive employer in the United Kingdom. The Work Coach role is rewarding, varied and complex and involves dealing with customers face to face and their specific support needs each day. This role focuses on helping customers towards financial independence through work and enabling access to the required support.
As a Work Coach you will help individuals and families towards financial independence through work and enable them to claim the support they need as they progress. You will be customer-focused, delivering exceptional service with empathy and compassion to people who need your support. You will use sound judgement to help people through challenging times, and tailor coaching to improve their ability to find, stay in, and progress in a job.
Key Accountabilities:
The Work Coach role is wide-ranging and diverse. You will work with customers, employers and colleagues through face-to-face, digital and telephone contact on a daily basis. Main activities include:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.
- Offering quality advice about job search actions, supporting effective job searching in a largely digital environment, and matching to suitable vacancies.
- Meeting legal duties to comply with the Equality Act 2010 and ensuring customers get additional support to access services.
- Building positive relationships with customers that encourage, motivate, and build trust.
- Developing in-depth knowledge of local employment opportunities and partner support.
- Making timely decisions based on customer needs and referring to appropriate help and support.
- Being accountable for performance and management of your caseload.
Person specification:
What we are looking for:
- Effective communication skills both verbally and in writing to a wide range of diverse customers.
- Ability to understand complex information and give clear explanations.
- Ability to coach customers to improve movement into work.
- Capability to navigate a range of computer systems to action tasks and coach customers to be confident using digital work search tools.
- Ability to handle telephony queries and manage difficult situations calmly and professionally.
GFIE-485- DWP Work Coach - HARROW employer: Going Forward into Employment
The Department for Work and Pensions (DWP) is an exceptional employer, offering a rewarding Work Coach role in Harrow that allows you to make a meaningful impact on individuals and families striving for financial independence. With a commitment to inclusivity and employee development, DWP provides a supportive work culture, flexible working patterns, and opportunities for professional growth, ensuring that every team member can thrive while delivering compassionate service to those in need.
Contact Details:
Going Forward into Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GFIE-485- DWP Work Coach - HARROW
✨Tip Number 1
Get to know the DWP inside out! Familiarise yourself with their mission and values, especially how they support individuals towards financial independence. This will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! As a Work Coach, you'll need to engage with diverse customers. Role-play scenarios with friends or family to boost your confidence in delivering clear and empathetic support.
✨Tip Number 3
Network like a pro! Reach out to current or former DWP employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DWP team and making a difference in people's lives.
We think you need these skills to ace GFIE-485- DWP Work Coach - HARROW
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Work Coach role. We want to see how you can bring empathy and support to our customers, so don’t hold back on sharing relevant examples!
Showcase Your Communication Skills:Since effective communication is key in this role, use your written application to demonstrate your ability to convey complex information clearly. We’re looking for clarity and professionalism, so keep it straightforward and engaging.
Highlight Your Customer Focus:Emphasise your experience in providing exceptional service and building relationships with customers. We love seeing candidates who can show they understand the importance of trust and motivation in helping others achieve financial independence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re keen to join us at DWP!
How to prepare for a job interview at Going Forward into Employment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Work Coach role and its responsibilities. Familiarise yourself with the key accountabilities mentioned in the job description, such as providing support for Universal Credit and building positive relationships with customers.
✨Showcase Your Empathy Skills
As a Work Coach, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards others. This will help you convey your ability to connect with customers and provide the exceptional service they need.
✨Brush Up on Communication Techniques
Effective communication is key in this role. Practice articulating complex information clearly and concisely. You might even want to role-play common scenarios you could face as a Work Coach, ensuring you're ready to handle diverse customer interactions.
✨Research Local Employment Opportunities
Having knowledge of local job markets can set you apart. Look into employment opportunities in Harrow and surrounding areas, and be prepared to discuss how you would assist customers in navigating these options during the interview.
