GFIE-490 - Business Management Officer, Investigations, Operational Delivery - National Crime Agency

This role at the National Crime Agency (NCA) is available to people who served in the Armed Forces, or are in their resettlement period and due to leave the Armed Forces within a reasonable time frame, or Military Spouse/Partner: Your current partner must still be serving or was discharged within the last 12 months. We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so.

As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers. The National Crime Agency, also known as the NCA, is a crime‑fighting law enforcement agency responsible for leading the UK’s fight to cut serious and organised crime.

About the job:

Business Management Officers fulfil the day-to-day running of critical functions across the Investigations Command, through the many Multi‑Threat / Borders Teams and other Business areas, in helping protect the public from serious and organised crime. Officers will be aligned to support an operational team supporting the G4 Senior Business Management Officer in delivering a quality service flexible to their needs whilst working as part of a wider team supporting the Command as a whole.

Successful candidates for these roles will need to demonstrate an ability to work with accuracy at pace, to manage a busy schedule, identifying the most pressing tasks and prioritising the essential over the desirable, and to communicate effectively with internal and external stakeholders including members of Senior Leadership Teams.

Duties and Responsibilities:

• Providing Business Management Services – Provide business, administrative, secretarial management to Operational Teams / Business Area or Operations HQ functions as tasked.
• Data Analysis – Search, collate and analyse data from multiple sources / data systems.
• Respond to Queries – Monitor Email / Business Area Inboxes / Telephone queries received, and respond appropriately providing advice and escalating if required.
• Administration – Provide administrative support to the Operation Team / Business Area, including preparation of documents, typing and coordinating departmental correspondence, arranging meetings, diary management, minute taking, booking car reservations, organising events in support of departmental activity.
• Acting as a Single Point of Contact – Act as the departmental single point of contact (SPOC) in support of Business Area functions.
• Building and Maintaining Working Relationships – Establishing and maintaining positive relationships with members of the Operational Teams / Business Area / Senior Leadership Teams including wider Internal and External stakeholders.
• Quality Assurance – Carry out effective and timely quality assurance of held data, processes, assist the development and improvement of these respective assurance themes.
• Records Management – Maintain accurate and up-to-date records for management information purposes, using IT systems to record. Including carrying out effective file management and ensuring compliance with corporate filing/records administration and Agency policy.
• Procurement – Ensuring the team and business area have access to stationery and stock is replenished correctly and to manage purchase order requests professionally, processing in a timely manner and raising correctly in line with NCA policy and financial compliance.
• Property/Secure Store – Where sites require, oversee the access and retrieval of items from the Property Store and/or Secure store.
• Fleet/GPV – May have requirement to oversee General Purpose Vehicles (GPV).

Person Specification:

• IT Skills – Proficient in Microsoft Office and adaptable to learning new applications and systems as required.
• Service Delivery – Delivering high-quality service, aiming to exceed expectations wherever possible. Demonstrated experience in providing effective service delivery and support.
• Organisational Skills – Highly organised with the ability to plan effectively, maintain order and manage tasks efficiently.
• Problem Solving Skills – Applies logical thinking and creativity to assess situations and develop intelligent, practical solutions.
• Communication Skills – Communicates clearly and effectively, both verbally and in writing, tailoring messages to the audience.
• Time Management Skills – Manages time and workload effectively, prioritising tasks and mitigating risks to meet agreed standards and deadlines.
• Teamwork – Collaborates successfully with others to achieve shared objectives and deliver collective outcomes.
• Relationship Management – Builds and maintains positive relationships with internal and external stakeholders to meet business objectives and stakeholder needs.
• Information Management – Understands principles of information management and demonstrates care in handling sensitive or confidential data.
• Adaptable – Adaptable to variations in work or environment. Demonstrates flexibility and effectiveness is not affected by change.
• Inclusive – Accepts people for who they are and treats everyone fairly and with respect. Gives people confidence and the space to share ideas.

Essential Criteria:

Driving licence is required for some locations due to the need to drive cars between locations.

To apply we will need:

• A completed Expression of Interest form (no more than 1000 words demonstrating suitability for the role). Please also indicate if you have a driving license.
• A copy of your CV.

This should be sent via e-mail to GFIE@cabinetoffice.gov.uk. Closing Date for Applications: 5th July 2026.

Interview Information: Informal interviews with candidates are expected to take place in July 2026 (via MS Teams) and it is hoped that successful candidates start following successful Civil Service security checks.