At a Glance
- Tasks: Support individuals in finding financial independence through tailored coaching and advice.
- Company: Join the Department for Work and Pensions, the UK's largest public service department.
- Benefits: Access to learning and development, a supportive buddy system, and a competitive salary.
- Other info: Dynamic office environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills and the ability to coach diverse customers effectively.
The predicted salary is between 26000 - 36000 £ per year.
Overview
This role at Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months.
We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\'s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
Job details
Organisation: The Department for Work and Pensions (DWP)
Job Title: Work Coach
Job Grade: Executive Officer (EO)
Positions available: 19
Salary: National £30,975
Location:
2 x Erdington B23 6TD
1 x Leicester Charles St LE1 3JD
1 x Luton LU1 2ER
2 x Bedford MK40 2EH
1 x Leamington Spa CV32 4JE
1 x Hereford HR1 2LX
1 x Leominster HR6 8JE
1 x Doncaster DN1 3LL
1 x Hull HU2 8NF
1 x Sleaford NG34 7DT
1 x Sheffield Bailey Court S1 3SY
1 x Sheffield Cavendish Court S1 2DR
1 x Sheffield Hillsborough S6 2GG
1 x York YO31 7JZ
1 x Barnsley S70 2RL
1 x Mexborough S64 0BD
Contract Length: 18 months
This is an office based role in a Jobcentre.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
Job description
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
Building positive relationships with customers that encourages, motivates, and builds trust.
Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
Making timely decisions, based on customer needs, and referring them to appropriate help and support.
Be accountable for performance and management of your caseload.
Person specification
What we are looking for:
Effective communication skills both verbally and in writing to a wide range of diverse customers.
The ability to understand complex information and give clear explanations to the customer.
You will be able to coach customers to improve their movement into work.
You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
How to Apply
To apply we will need:
A completed Expression of Interest form - Please request from GFIE@cabinetoffice.gov.uk quoting GFIE- 450 (v,s&p)
A copy of your CV
Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role.
Informal conversations with candidates are expected to take place in September/ October and it is hoped that successful candidates start following successful security checks.
Closing Date: 24 September 2025
GFIE-450 - DWP Work Coach (Multiple Locations - see below) in Hereford employer: Going Forward into Employment
The Department for Work and Pensions (DWP) is an exceptional employer, particularly for those transitioning from the Armed Forces, offering a supportive work culture that values diversity and inclusion. With access to extensive learning and development opportunities, employees can grow their skills while making a meaningful impact on the lives of individuals seeking financial independence. Working in various locations across the UK, DWP provides a rewarding environment where every day presents new challenges and the chance to make a real difference in the community.
Contact Details:
Going Forward into Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GFIE-450 - DWP Work Coach (Multiple Locations - see below) in Hereford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Going Forward into Employment.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Going Forward into Employment!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Going Forward into Employment, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Going Forward into Employment or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace GFIE-450 - DWP Work Coach (Multiple Locations - see below) in Hereford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Going Forward into Employment:Before hitting send, make sure to tailor your application specifically to Going Forward into Employment! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Going Forward into Employment
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
