At a Glance
- Tasks: Help individuals achieve financial independence through tailored coaching and support.
- Company: Join the UK's largest public service department, dedicated to welfare and pensions.
- Benefits: Access learning opportunities, a supportive buddy system, and a diverse work environment.
- Other info: Positions available across multiple locations with an 18-month contract.
- Why this job: Make a real difference in people's lives while developing valuable skills in a rewarding role.
- Qualifications: Strong communication skills and the ability to navigate digital tools are essential.
The predicted salary is between 26000 - 36000 £ per year.
Overview
This role at Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months.
We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\'s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
Organisation: The Department for Work and Pensions (DWP)
Job Title: Work Coach
Job Grade: Executive Officer (EO)
Positions available: 19
Salary: National £30,975
Location:
- 2 x Erdington B23 6TD
- 1 x Leicester Charles St LE1 3JD
- 1 x Luton LU1 2ER
- 2 x Bedford MK40 2EH
- 1 x Leamington Spa CV32 4JE
- 1 x Hereford HR1 2LX
- 1 x Leominster HR6 8JE
- 1 x Doncaster DN1 3LL
- 1 x Hull HU2 8NF
- 1 x Sleaford NG34 7DT
- 1 x Sheffield Bailey Court S1 3SY
- 1 x Sheffield Cavendish Court S1 2DR
- 1 x Sheffield Hillsborough S6 2GG
- 1 x York YO31 7JZ
- 1 x Barnsley S70 2RL
- 1 x Mexborough S64 0BD
This is an office based role in a Jobcentre.
Contract Length: 18 months
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
Job description
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
Person specification
What we are looking for:
- Effective communication skills both verbally and in writing to a wide range of diverse customers.
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement into work.
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.
Day in the Life
A Day in the Life of a Jobcentre Work Coach
How to Apply
To apply we will need:
- A completed Expression of Interest form - Please request from GFIE@cabinetoffice.gov.uk quoting GFIE- 450 (v,s&p)
- A copy of your CV
Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role.
Informal conversations with candidates are expected to take place in September/ October and it is hoped that successful candidates start following successful security checks.
Closing Date: 24 September 2025
GFIE-450 - DWP Work Coach (Multiple Locations - see below) employer: Going Forward into Employment
The Department for Work and Pensions (DWP) is an exceptional employer, particularly for those transitioning from the Armed Forces, offering a supportive work culture that values diversity and inclusion. With access to extensive learning and development opportunities, employees can grow their skills while making a meaningful impact on the lives of individuals seeking financial independence. Working in various locations across the UK, DWP provides a unique chance to engage with diverse communities and contribute to vital public services.
Contact Details:
Going Forward into Employment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GFIE-450 - DWP Work Coach (Multiple Locations - see below)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Going Forward into Employment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Going Forward into Employment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace GFIE-450 - DWP Work Coach (Multiple Locations - see below)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Going Forward into Employment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Going Forward into Employment
✨Get to Know Public Sector Values
Before your interview with Going Forward into Employment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Going Forward into Employment.
