Frontline Customer Officer – Civil Service Entry Point in Cardiff

A government agency in Cardiff is seeking an Operational Officer to provide frontline customer support primarily via phone. The role requires strong communication skills and a genuine customer-focused mindset. As an essential part of the team, you’ll manage customer enquiries, resolve issues, and ensure a high-quality service. With a 24‑month contract, this position offers opportunities for skills development and career advancement in the Civil Service.