GFIE-483- DWP Work Coach - BRISTOL

This role at the Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, or are in their resettlement period and due to leave the Armed Forces within a reasonable time frame, or Military Spouse/Partner: Your current partner must still be serving or was discharged within the last 12 months. We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.

The Work Coach role is rewarding, varied and complex, and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be ideal for you!

As a Work Coach, you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals and are able to deliver exceptional service with empathy and compassion to people who need their support. You will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and ensuring customers receive additional support and advice to help them access our services.
• Building positive relationships with customers that encourage, motivate, and build trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Being accountable for performance and management of your caseload.

What we are looking for:

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• The ability to coach customers to improve their movement into work.
• The ability to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
• The ability to handle telephony queries and manage difficult situations where required in a calm and professional manner.

• A completed Expression of Interest form – please request this form from GFIE@cabinetoffice.gov.uk quoting reference GFIE-483 v,s&p.
• A copy of your CV – this should be sent via e-mail to GFIE@cabinetoffice.gov.uk.

Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role. Informal conversations with candidates are expected to take place in May 2026 and it is hoped that successful candidates start following successful security checks.