At a Glance
- Tasks: Manage KYC and compliance operations, ensuring accurate customer verification and onboarding.
- Company: Join Goidentity, a leading identity-verification platform transforming customer onboarding.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and influence product development in a dynamic environment.
- Why this job: Shape the future of identity verification while making a real impact in a growing tech company.
- Qualifications: Experience in KYC, AML, and financial crime operations with strong attention to detail.
The predicted salary is between 40500 - 49500 £ per year.
About Goidentity
Goidentity helps organisations verify customers quickly and securely through one flexible identity-verification platform.
Our services bring together identity and biometric verification with KYC and AML checks to help businesses build safer and more efficient onboarding journeys.
As we grow across the UK and international markets we are looking for a hands-on KYC & Compliance Operations Manager to help us maintain high standards across customer verification, client onboarding and our internal operations.
The role
You will take ownership of the day-to-day operational management of KYC, KYB and AML verification activity across Goidentity.
This is not a purely policy-based compliance role.
You will review cases, make risk-based decisions, investigate exceptions, support customers and improve how our operational processes work.
You will also work closely with our product and technology teams to improve the Goidentity platform based on real verification outcomes and customer needs.
The role will sit at the centre of Operations and will also support People and HR processes where identity, right-to-work, background screening, supplier checks and accurate record keeping are required.
- What you will be responsible for
- Reviewing identity-verification results for individuals, businesses, directors and beneficial owners
- Completing and overseeing KYC, KYB, CDD and enhanced due diligence reviews
- Assessing PEP, sanctions and adverse-media screening results
- Reviewing ownership structures and identifying ultimate beneficial owners
- Assessing source-of-funds and source-of-wealth information where required
- Investigating failed, inconclusive or potentially suspicious verification cases
- Making documented risk-based decisions and escalating concerns through the appropriate reporting process
- Supporting onboarding and periodic reviews for clients, customers, users, suppliers and other third parties
- Maintaining accurate and audit-ready case records
- Creating quality-control checks and reviewing the consistency of operational decisions
- Developing practical policies, procedures, checklists and escalation routes
- Monitoring volumes, turnaround times, failure reasons, risk outcomes and service levels
- Producing clear management information for senior leadership
- Supporting clients with questions about verification results and onboarding requirements
- Working with product and technology teams to improve workflows, rules, screening and user experience
- Helping test new features and verification services before release
- Supporting appropriate People and HR controls including right-to-work and employee or contractor onboarding processes
- Keeping up to date with changes in UK AML, financial crime and digital identity requirements
- Helping the wider business understand its responsibilities through practical guidance and training
- What we are looking for
- Strong hands-on experience in KYC, KYB, AML, customer due diligence or financial crime operations
- Experience reviewing both individual and corporate customers
- Good knowledge of CDD, EDD, PEPs, sanctions, adverse media, beneficial ownership and risk-based decision-making
- Experience investigating complex or higher-risk cases
- Sound judgement with the confidence to approve, reject or escalate a case based on evidence
- Strong attention to detail and a commitment to accurate record keeping
- Experience creating or improving operational procedures and controls
- Ability to turn operational data into meaningful reporting and recommendations
- Confidence communicating with clients, colleagues and senior stakeholders
- Comfortable working in a growing technology business where processes are continuously evolving
- A practical mindset with the willingness to handle cases personally as well as manage the wider process
Desirable experience
- Experience working for an identity-verification provider, Reg Tech business, Fin Tech, bank, law firm, accountancy practice or another regulated organisation
- Experience using digital identity, document verification, biometric, PEP, sanctions or adverse-media screening platforms
- Knowledge of the UK Money Laundering Regulations and relevant FCA or JMLSG guidance
- Experience with operational quality assurance, audits or compliance testing
- ICA, ACAMS or another recognised AML or financial crime qualification
- Experience working with product, engineering or software delivery teams
- Knowledge of the UK digital identity and attributes trust framework
- What success will look like
- Verification cases are handled accurately, consistently and within agreed service levels
- Higher-risk cases are identified and escalated appropriately
- Decisions and supporting evidence are clearly documented
- Clients receive practical and timely support
- Operational trends are used to improve the Goidentity platform
- Policies and procedures remain proportionate, current and usable
- Goidentity maintains a strong culture of quality, security and responsible decision-making
Why join Goidentity?
You will have the opportunity to shape a growing identity-verification platform rather than simply operate an established process.
You will work closely with senior leadership, operations, HR, product and technology teams and will have a direct influence on how our services develop.
Goidentity is part of Goaco Group, a UK-founded digital and technology organisation established in 2010.
KYC & Compliance Operations Manager in City of London employer: Goidentity
At Goidentity, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a KYC & Compliance Operations Manager, you will not only play a pivotal role in shaping our identity-verification platform but also benefit from ample opportunities for professional growth and development within a supportive team environment. Located in the UK, we offer a dynamic workplace where your contributions directly impact our mission to enhance customer verification processes, making it a truly rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land KYC & Compliance Operations Manager in City of London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Goidentity looking for candidates who are engaged and informed.
We think you need these skills to ace KYC & Compliance Operations Manager in City of London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Goidentity. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Goidentity
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Goidentity’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
