At a Glance
- Tasks: Lead Salesforce Service Cloud projects and enhance customer experience through innovative solutions.
- Company: Join GoHenry, a forward-thinking company dedicated to improving financial literacy for young people.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and innovation.
- Why this job: Make a real impact by shaping the future of our Salesforce platform and supporting global goals.
- Qualifications: 5+ years of Salesforce experience with strong skills in Apex and JavaScript.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Salesforce Solution Architect/Developer to report to the Senior Salesforce Platform Manager and work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation, and development of the Support Domain. You will be a key player in ensuring the Salesforce roadmap is aligned with our global company goals and serves as a robust backbone for our operations.
What you will do at GoHenry:
- Salesforce Platform Delivery: Lead hands‑on configuration, implementation, and support of all projects on the Service Cloud platform and connected 3rd‑party apps to enhance capabilities and the customer experience.
- Solution Architecture & Builds: Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions.
- Custom Development: Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform’s UI and functionality using Apex and JavaScript.
- User Support & Advisory: Manage the JIRA ticket system to provide day‑to‑day platform support, acting as a trusted advisor to the wider business.
- System Health & Maintenance: Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high‑quality technical documentation and user guides.
- Data Management: Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses.
- Strategic Contribution: Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs.
What you will bring to GoHenry:
- Technical Expertise: At least 5+ years of hands‑on Salesforce Administration experience with a deep focus on Service Cloud.
- Programmatic Proficiency: Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development.
Salesforce Service Cloud Architect & Developer employer: GoHenry
At GoHenry, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Salesforce Service Cloud Architect & Developer, you will have the opportunity to work in a dynamic environment that prioritises employee growth through continuous learning and development initiatives. Our commitment to aligning our technology with global goals ensures that your contributions will have a meaningful impact, all while enjoying the benefits of a supportive team and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Service Cloud Architect & Developer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Service Cloud. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and challenges. Be ready to discuss how you've tackled similar issues in the past, and don’t forget to highlight your experience with Apex and LWC!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GoHenry.
We think you need these skills to ace Salesforce Service Cloud Architect & Developer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Salesforce Service Cloud role. Highlight your relevant experience, especially in Salesforce Administration and any projects you've led that align with our goals at GoHenry.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Include specific examples of how you've used Apex and JavaScript in your previous roles. We want to see your programmatic proficiency in action!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the Salesforce platform and how you can contribute to our team. Make it personal and engaging – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GoHenry
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss your hands-on experience with configuration, implementation, and any projects you've led. They’ll want to see that you can translate complex business requirements into technical solutions.
✨Show Off Your Development Skills
Prepare to talk about your experience with Apex and JavaScript, especially in developing Custom Lightning Web Components. Bring examples of your work or even a portfolio if you have one. Demonstrating your programmatic proficiency will set you apart!
✨Be a Problem Solver
Think of specific challenges you've faced in previous roles and how you overcame them. They’ll likely ask about your approach to user support and managing the JIRA ticket system, so be ready to share your strategies for providing effective solutions.
✨Align with Their Goals
Understand GoHenry's mission and how the Salesforce platform fits into their global goals. Be prepared to discuss how you can contribute to their strategic OKRs and KPIs, showing that you’re not just technically skilled but also aligned with their vision.
