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- Tasks: Assist customers with queries via phone, chat, and email.
- Company: GoHenry empowers young people with money skills for life.
- Benefits: Enjoy a starting salary of £25,890 (pro-rata) plus training and career development opportunities.
- Why this job: Join a mission-driven team that makes a real difference in young people's financial education.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time shifts available with guaranteed responses throughout the hiring process.
The predicted salary is between 15500 - 19500 £ per year.
Overview
📍100% Office based (Farnborough), a starting salary of £25,890 (prorated for part-time positions) + Benefits
Hello, we’re GoHenry. Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
Responsibilities
This is a permanent Part-time role. As a Customer Service Representative, you will be our customer\’s first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
Behavioural focus: provide patient and thoughtful solutions and equip customers to help themselves.
- Option 1: Friday 4pm-9pm & Saturday 2pm-10pm (11.5 Hours)
How we will support you
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks – we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with
- You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- A high standard of written and verbal English
- Spanish-speaking skills isn’t a must, but it would be a great asset on our team
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to know more
Click Here To View The Full Job Description. Click here to view our candidate pack.
By providing your phone number, you consent to receive text messages about your application and interview process. You can opt out at any time by replying STOP to 1-619-793-3585.
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Member Services Agent - Part-Time (US Team) employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Agent - Part-Time (US Team)
✨Tip Number 1
Familiarise yourself with GoHenry's services and values. Understanding their mission to empower young people with financial skills will help you connect better with the team during interviews and demonstrate your alignment with their goals.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact for customers, being able to articulate solutions clearly and empathetically is crucial.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer queries. This will showcase your transferable skills and ability to handle similar situations at GoHenry.
✨Tip Number 4
Be ready to discuss your availability and commitment to the set shift patterns. Showing that you're flexible and willing to adapt to their schedule can make you a more attractive candidate.
We think you need these skills to ace Member Services Agent - Part-Time (US Team)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Member Services Agent position. Tailor your application to highlight relevant experience in customer service, especially in contact centres or retail.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service skills and experiences. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to resolve customer queries effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of GoHenry's mission. Mention specific examples from your past experiences that showcase your ability to build rapport and provide excellent service.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at GoHenry
✨Know the Company
Before your interview, take some time to research GoHenry. Understand their mission, values, and the services they offer. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Since the role is focused on customer service, be prepared to discuss your previous experiences in similar environments. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Practice Communication Skills
As a Member Services Agent, you'll need to communicate clearly and effectively. Practice articulating your thoughts and responses, especially in a way that demonstrates your ability to guide customers through their queries.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training processes, or opportunities for growth within GoHenry. This shows your enthusiasm and interest in the role.