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For Companies At a Glance
- Tasks: Assist customers with queries via phone, chat, and email while providing solutions.
- Company: GoHenry empowers young people with money skills for a confident financial future.
- Benefits: Enjoy a starting salary of £22,880 (pro-rata) plus ongoing training and development opportunities.
- Other info: Fixed part-time shifts offer flexibility and stability in your work schedule.
- Why this job: Join a supportive team focused on making a real difference in young people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13728 - 13728 £ per year.
Location & Salary
100% Office based (Farnborough), a starting salary of £24,785.
About GoHenry
GoHenry is a fintech company that provides a prepaid debit card and app for young people to learn money skills. Our aim is to empower young adults to manage their finances responsibly.
Role Overview
As a Customer Service Representative you will be the first point of contact for customers. You will gather information, navigate multiple systems, and provide clear solutions via phone, in‑app chat, and email to help customers get the most from their GoHenry account.
Shift Pattern
- Friday 4pm‑8pm & Saturday 12pm‑8pm (11.5 hours)
How We Support You
We provide intensive training for 6‑10 weeks, followed by ongoing learning to keep you up‑to‑date and skilled. We also offer opportunities to gain certified qualifications.
What You Need to Join With
- Transferable customer service experience from a contact centre, financial services, retail, or hospitality environment.
- High standard of written and verbal English.
- Comfortable navigating multiple systems while explaining and guiding customers to positive outcomes.
- A passion for building rapport and delivering a great customer experience.
Benefits
Current benefits are listed on request. The position is part‑time and permanent with a fixed shift pattern.
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Member Services Agent (Part-time UK) employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Agent (Part-time UK)
✨Tip Number 1
Familiarise yourself with GoHenry's services and values. Understanding their mission to empower young people with financial skills will help you connect with the company's ethos during your conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since you'll be the first point of contact, being able to articulate solutions clearly and confidently is key to impressing the hiring team.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your transferable skills and ability to provide excellent service.
✨Tip Number 4
Be ready to discuss your availability and preferred shift patterns. Since the role offers fixed shifts, showing that you're flexible and willing to commit to a schedule will make you a more attractive candidate.
We think you need these skills to ace Member Services Agent (Part-time UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what GoHenry is looking for in a Member Services Agent. Pay attention to the required skills and responsibilities, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially from contact centres, financial services, retail, or hospitality. Use specific examples that demonstrate your ability to provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to build rapport. Mention why you want to work for GoHenry and how your skills align with their mission of empowering young people with financial skills.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at GoHenry
✨Know the Company
Before your interview, take some time to research GoHenry. Understand their mission of empowering young people with financial skills and how their services work. This knowledge will help you align your answers with their values and show genuine interest.
✨Showcase Your Customer Service Skills
Since the role is focused on customer service, prepare examples from your past experiences where you successfully resolved customer queries. Highlight your ability to communicate clearly and build rapport, as these are key skills for a Member Services Agent.
✨Practice Multi-Tasking Scenarios
The job requires navigating multiple systems while assisting customers. During the interview, be ready to discuss how you manage multiple tasks efficiently. You might even want to practice explaining a process while simulating system navigation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm and helps you assess if the role is right for you.