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- Tasks: Assist customers with queries via phone, chat, and email while providing solutions.
- Company: GoHenry empowers young people with money skills for a confident financial future.
- Benefits: Enjoy a starting salary of £22,880 (pro-rata) plus ongoing training and development opportunities.
- Why this job: Join a supportive team focused on making a real difference in young people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fixed part-time shifts offer flexibility and stability in your work schedule.
The predicted salary is between 13728 - 13728 £ per year.
GoHenry – Customer Service Representative (Part‑Time)
Location: Farnborough, England, United Kingdom
Salary: £23,810 (prorated for part‑time)
Shift pattern: Flexible part‑time, permanent, fixed shift pattern that will not change each week.
Job Overview: You will be the customer\’s first point of contact, providing fact‑finding, resolution, and guidance. Communicate through phone, in‑app chat, and email. Offer support and empower customers to make the best use of GoHenry.
Shift Options:
- Option 1: Friday 4pm‑8pm & Saturday 12pm‑8pm (11.5 hours)
- Option 2: Monday 4pm‑8pm & Saturday 12pm‑8pm (1.5 hours)
- Option 3: Monday 4pm‑8pm & Saturday 8am‑4pm (11.5 hours)
Training & Support: We provide concentrated training of 6‑10 weeks based on your hours. Afterward, we offer regular training to keep skills current. We strive to develop transferable, career‑building skills—and offer opportunities for certified qualifications if desired. You’ll have the time and tools to give patients, thoughtful solutions and a great experience to customers.
Requirements:
- Transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- High standard of written and verbal English.
- Comfortable navigating multiple systems while explaining and guiding customers to positive resolutions.
- Passion for building rapport and providing a fantastic experience that makes a difference.
We guarantee a response at every stage and will arrange a phone or video call with our People Team, followed by an in‑person interview at our office. During the process, we will keep you updated.
Want to know more about GoHenry, the team, and our benefits? Learn more through our candidate pack.
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Member Services Agent (Part-time UK) employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Agent (Part-time UK)
✨Tip Number 1
Familiarise yourself with GoHenry's services and values. Understanding their mission to empower young people with financial skills will help you connect with the company's ethos during your conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since you'll be the first point of contact, being able to articulate solutions clearly and confidently is key to impressing the hiring team.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your transferable skills and ability to provide excellent service.
✨Tip Number 4
Be ready to discuss your availability and preferred shift patterns. Since the role offers fixed shifts, showing that you're flexible and willing to commit to a schedule will make you a more attractive candidate.
We think you need these skills to ace Member Services Agent (Part-time UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what GoHenry is looking for in a Member Services Agent. Pay attention to the required skills and responsibilities, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially from contact centres, financial services, retail, or hospitality. Use specific examples that demonstrate your ability to provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to build rapport. Mention why you want to work for GoHenry and how your skills align with their mission of empowering young people with financial skills.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at GoHenry
✨Know the Company
Before your interview, take some time to research GoHenry. Understand their mission of empowering young people with financial skills and how their services work. This knowledge will help you align your answers with their values and show genuine interest.
✨Showcase Your Customer Service Skills
Since the role is focused on customer service, prepare examples from your past experiences where you successfully resolved customer queries. Highlight your ability to communicate clearly and build rapport, as these are key skills for a Member Services Agent.
✨Practice Multi-Tasking Scenarios
The job requires navigating multiple systems while assisting customers. During the interview, be ready to discuss how you manage multiple tasks efficiently. You might even want to practice explaining a process while simulating system navigation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm and helps you assess if the role is right for you.
