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- Tasks: Assist customers with queries via phone, chat, and email while providing solutions.
- Company: GoHenry empowers young people with money skills for a confident financial future.
- Benefits: Enjoy a starting salary of ÂŁ22,880 (pro-rata) plus ongoing training and development opportunities.
- Why this job: Join a supportive team focused on making a real difference in young people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fixed part-time shifts offer flexibility and stability in your work schedule.
The predicted salary is between 13728 - 13728 ÂŁ per year.
đź“Ť100% Office based (Farnborough), a starting salary of đź’°ÂŁ23,810
(prorated for part-time positions) + Benefits
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built‑in controls give parents total peace of mind.
What part will you play?
A vital one! As a Customer Service Representative, you will be our customer\’s first point of contact, fact‑finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in‑app chat, and email.
These are permanent part‑time roles working a fixed shift pattern offering peace of mind that your pattern won’t change each week.
- Option 1: Monday 4pm‑8pm & Saturday 12pm‑8pm (11.5 Hours)
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks – we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
- You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- A high standard of written and verbal English
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in‑person interview at our office. We will communicate with you throughout.
Want to know more about GoHenry, the team, and our benefits?
Click here to view the full Job description.
Click here to view our candidate pack.
By providing your phone number, you consent to receive text messages about your application and interview process. You can opt out at any time by replying STOP to 1-619-793-3585.
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Member Services Agent (Part-time UK) employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Agent (Part-time UK)
✨Tip Number 1
Familiarise yourself with GoHenry's services and values. Understanding their mission to empower young people with financial skills will help you connect with the company's ethos during your conversations.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since you'll be the first point of contact, being able to articulate solutions clearly and confidently is key to impressing the hiring team.
✨Tip Number 3
Prepare for the interview by thinking of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your transferable skills and ability to provide excellent service.
✨Tip Number 4
Be ready to discuss your availability and preferred shift patterns. Since the role offers fixed shifts, showing that you're flexible and willing to commit to a schedule will make you a more attractive candidate.
We think you need these skills to ace Member Services Agent (Part-time UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what GoHenry is looking for in a Member Services Agent. Pay attention to the required skills and responsibilities, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially from contact centres, financial services, retail, or hospitality. Use specific examples that demonstrate your ability to provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to build rapport. Mention why you want to work for GoHenry and how your skills align with their mission of empowering young people with financial skills.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A high standard of written English is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at GoHenry
✨Know the Company
Before your interview, take some time to research GoHenry. Understand their mission of empowering young people with financial skills and how their services work. This knowledge will help you align your answers with their values and show genuine interest.
✨Showcase Your Customer Service Skills
Since the role is focused on customer service, prepare examples from your past experiences where you successfully resolved customer queries. Highlight your ability to communicate clearly and build rapport, as these are key skills for a Member Services Agent.
✨Practice Multi-Tasking Scenarios
The job requires navigating multiple systems while assisting customers. During the interview, be ready to discuss how you manage multiple tasks efficiently. You might even want to practice explaining a process while simulating system navigation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm and helps you assess if the role is right for you.
