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- Tasks: Investigate financial crimes and protect our members from fraud.
- Company: Join GoHenry, a leading fintech empowering families with financial education.
- Benefits: Enjoy 33 days of holiday, a pension plan, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in the safety of young people's finances.
- Qualifications: Experience in FinTech or Fraud Prevention is a plus; strong attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.
We are looking for a Financial Crime Investigator to be part of the Financial Crime team by performing critical Know Your Customer (KYC), Anti-Money Laundering (AML), and fraud monitoring activities to protect our members and the business. This role is vital in ensuring the safety and security of our platform for millions of young people and their families.
What you will do at GoHenry:
- Use your knowledge, skills, and instincts to review customer account activity and support our Member Services and Operations Teams to resolve customer issues quickly, applying a Financial Crime perspective.
- Ensure adherence to AML and Global Sanctions requirements, as well as internal policies and standards.
- Work to ensure that the business fraud cost is kept to an optimal level, whilst minimising the impact on genuine customers.
- Manage the execution of complex investigations arising from transaction monitoring alerts, internal escalations, and external referrals.
- Review incoming UK chargebacks and provide Financial Crime assessment (1st vs 3rd party classifications), appealing decisions as appropriate.
- Perform customer screening against the PEPs and sanctions Lists.
- Develop knowledge of processes, regulations, and applicable law regulations on credit card fraud and fraud recovery through research of internal/external resources and assisting more experienced Fraud Investigators.
- Contribute to team meetings on departmental strategy.
- Perform multiple administrative duties and departmental tasks as and when necessary.
What you will bring to GoHenry:
- A minimum of 2 years working in FinTech, Fraud Prevention, or a related field is an advantage.
- An understanding of the US payments landscape and ACH payments is a definite plus.
- A strong ability to recognise patterns and anomalies, with a confident approach to decision-making.
- Exceptional attention to detail and an ability to identify emerging trends in market abuse and financial crime typologies and propose control enhancements.
- Ability to manage multiple investigations simultaneously while working under high pressure and tight timelines.
- Familiarity with card processing, chargebacks etc. is essential.
- Comfortable working collaboratively and with flexibility in a fast-paced team environment.
- A proactive, forward-thinking mindset with the ability to work closely across multiple departments.
- Well-organised with good time-management skills.
- Fluent in English, with excellent spoken and written communication skills.
- Basic Excel skills – training will be provided as needed.
What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays).
Financial Crime Investigator employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Crime Investigator
✨Tip Number 1
Network like a pro! Reach out to people in the fintech and financial crime sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your knowledge.
✨Tip Number 2
Prepare for interviews by researching GoHenry and its mission. Understand their approach to financial education and how you can contribute to their goals. Tailor your answers to reflect their values and needs.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific cases where you successfully identified fraud or improved processes. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GoHenry team.
We think you need these skills to ace Financial Crime Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Crime Investigator role. Highlight your experience in FinTech, fraud prevention, and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about financial crime investigation and how your skills can benefit GoHenry. Keep it engaging and make sure to connect your experiences to our mission of empowering families.
Showcase Your Attention to Detail: In this role, attention to detail is key. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do with our services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at GoHenry
✨Know Your Financial Crime Basics
Brush up on your knowledge of KYC, AML, and fraud monitoring. Be ready to discuss how these concepts apply to GoHenry's mission and how you can contribute to keeping their platform safe.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your ability to recognise patterns and anomalies in financial data. Think of specific situations where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with the Payments Landscape
Understand the US payments landscape and ACH payments. Being able to discuss this knowledge during the interview will show that you're proactive and well-prepared for the role.
✨Demonstrate Team Collaboration
Be ready to share experiences where you've worked collaboratively in a fast-paced environment. Highlight your flexibility and how you manage multiple investigations under pressure, as this is crucial for the Financial Crime team.