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- Tasks: Support the Financial Crime team by monitoring fraud and ensuring customer safety.
- Company: Join GoHenry, a leading fintech empowering families with financial education.
- Benefits: Enjoy 31 days holiday, health plans, and a vibrant workplace culture.
- Why this job: Make a real difference in protecting young people's finances while growing your career.
- Qualifications: Experience in FinTech or Fraud Prevention is a plus; attention to detail is key.
- Other info: Dynamic team environment with ongoing learning and development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Financial Crime Assistant | GoHenry
GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood.
We are looking for a Financial Crime Assistant to support the Financial Crime team by performing critical Know Your Customer (KYC), Anti-Money Laundering (AML), and fraud monitoring activities to protect our members and the business. This role is vital in ensuring the safety and security of our platform for millions of young people and their families. This role is 100% office-based.
What you will do at GoHenry
- Use your knowledge, skills, and instincts to review customer account activity and support our Member Services and Operations Teams to resolve customer issues quickly, applying a Financial Crime perspective.
- Work to ensure that the business fraud cost is kept to an optimal level, whilst minimising the impact on genuine customers.
- Identify, investigate, and document fraud/abuse trends and patterns via the review of automated alerts raised by both external & internal tools.
- Review incoming UK chargebacks and provide Financial Crime assessment (1st vs 3rd party classifications), appealing decisions as appropriate.
- Perform customer screening against the PEPs and sanctions Lists.
- Develop knowledge of processes, regulations, and applicable law regulation on credit card fraud and fraud recovery through research of internal/external resources and assisting more experienced Fraud Investigators.
- Contribute to team meetings on departmental strategy.
- Perform multiple administrative duties and departmental tasks as and when necessary.
What you will bring to GoHenry
- A minimum of 2 years of working in FinTech, Fraud Prevention, or a related field is an advantage.
- An understanding of the US payments landscape and ACH payments is a definite plus.
- A strong ability to recognize patterns and anomalies, with a confident approach to decision-making.
- Exceptional attention to detail and a commitment to accurate record-keeping.
- Able to work under pressure, making quick but well-informed decisions using multiple data sources.
- Familiarity with card processing, chargebacks etc. is essential.
- Comfortable working collaboratively and with flexibility in a fast-paced team environment.
- A proactive, forward-thinking mindset with the ability to work closely across multiple departments.
- Fluent in English, with excellent spoken and written communication skills.
- Basic Excel skills – training will be provided as needed.
What’s in it for you?
All the essentials you would expect, including a workplace pension plan, 31 days of holiday (including all but 2 public holidays), & great company events!
Other Offers
- Your Birthday Day off
- 25 days annual leave, in addition to 6 UK bank holidays
- An excellent Induction & onboarding program with ongoing learning & development throughout your career
- A choice between Bupa Health Cash Plan or Bupa Private Medical
- Death in service – 4x your annual salary from month 1
- Physical and Mental Wellbeing support and platforms for you and your family
- Family-friendly leave policies
- Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
- Paternity leave – 4 weeks full pay after probation
- Salary Sacrifice options
About GoHenry
We’re on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.
How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.
We’re proud to say…
- We ranked #38 in Newsweek\’s Top 100 Most Loved Workplaces in the UK in 2023
- We’re one of Tech Track’s top 50 fastest-growing UK companies.
- We won Finders Kids’ Cards Customer Satisfaction Awards in 2022 and 2023.
- We won the Tech for Good award at the Better Society Awards 2023
- Our kids and parents have donated over £500,000 of their own money to NSPCC via their GoHenry accounts
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
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Financial Crime Assistant employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Crime Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at GoHenry. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your KYC and AML knowledge. We want to see that you’re not just familiar with the terms but can also discuss how they apply in real-world scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in previous roles, especially related to fraud prevention or customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GoHenry family.
We think you need these skills to ace Financial Crime Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Crime Assistant role. Highlight any relevant experience in FinTech, fraud prevention, or KYC/AML processes. We want to see how your skills align with what we do at GoHenry!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about financial education and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at GoHenry
✨Know Your Stuff
Make sure you brush up on your knowledge of KYC, AML, and fraud monitoring. Familiarise yourself with the specific regulations and processes relevant to the role at GoHenry. This will not only show your interest but also demonstrate that you’re ready to hit the ground running.
✨Showcase Your Attention to Detail
In a role focused on financial crime, attention to detail is crucial. Prepare examples from your past experience where your meticulous nature helped identify patterns or anomalies. This will highlight your ability to make informed decisions under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to fraud detection and customer service. Think through how you would handle various scenarios, as this will showcase your problem-solving skills and your proactive mindset.
✨Communicate Clearly
Since the role involves collaboration across multiple departments, practice articulating your thoughts clearly and concisely. Good communication skills are essential, so be prepared to discuss how you’ve effectively communicated in previous roles.
