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- Tasks: Be the friendly voice helping customers navigate their queries and find solutions.
- Company: Join GoHenry, a company empowering young people with essential money skills.
- Benefits: Starting salary of £27,842, plus benefits and opportunities for certified qualifications.
- Why this job: Make a real difference in young people's financial journeys while developing your own skills.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Fixed shift pattern with ongoing training and career development opportunities.
The predicted salary is between 23800 - 31700 £ per year.
100% Office based (Farnborough), a starting salary of £27,842 + Benefits.
Hello, we’re GoHenry. Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play? A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email. This is a 12-month fixed-term, full-time role working with a set shift pattern offering peace of mind that your pattern won’t change each week.
Shift Pattern - Monday to Friday 5pm - 1am (37.5 Hours).
How we will support you: We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence. After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to. Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
- You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
- A high standard of written and verbal English.
- Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
- A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers.
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Member Services Agent (12-month fixed-term contract - Full-time, US) Late Shift in Farnborough employer: GoHenry
Contact Detail:
GoHenry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Agent (12-month fixed-term contract - Full-time, US) Late Shift in Farnborough
✨Tip Number 1
Get to know GoHenry! Before your interview, dive into their mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when navigating queries and providing solutions during the actual interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've excelled in customer service. Highlight how you built rapport and resolved issues effectively – this is what GoHenry is all about!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Member Services Agent (12-month fixed-term contract - Full-time, US) Late Shift in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Services Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in joining our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your written communication skills. Use clear, concise language in your application and make sure to proofread for any typos or errors. We want to see your attention to detail!
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping others and how you can contribute to making a difference in our customers' lives. We’re looking for someone who fits well with our culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application quickly and can get back to you promptly. Plus, it’s super easy to do!
How to prepare for a job interview at GoHenry
✨Know the Company Inside Out
Before your interview, take some time to research GoHenry. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Member Services Agent, you'll need to communicate clearly and effectively. Practice explaining complex ideas simply and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer—these stories can really make you stand out.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, training process, and company culture. This shows you're engaged and helps you determine if GoHenry is the right fit for you.